Imaging Services Mountain View - El Camino Health

Double charged with no transparency on the charges. Received a bill from El Camino and later a second bill from Silicon Valley Diagnostics that I had never heard of or been to both stated other additional charges. This lack of transparency is not good for customer satisfaction. I had a follow up ultrasound and transv but had to cancel and schedule with Sunnyvale Radiology for a fraction of the cost. If I could, I would give 0 or negative stars.

Horrible, because one can not get anyone to answer the phone whether using the physicians line or regular line or operator. The leadership of this department is rotten and indifferent to the needs of patients. The hospital administration has also done nothing to correct this problem now for years.

I've had MRI's and many x-rays taken at El Camino Hospital Imaging Services in Mountain View, and never leave without being AMAZED at how quickly and professionally I'm able to get through those experiences. After visiting 2 other imaging centers in the Bay Area - both closer to my home - it was such a gift finding this place. Six stars for me...

Just returned from a treadmill test. Sherwin, the ultrasound technician was very experienced, warm, compassionate and quick. Heidi, the treadmill tech was also very experienced (25 yrs), compassionate, quick and humorous. She explained everything in detail, and answered all my questions. Sarah from Dr Jane Lombard's (cardiologist) office attended the test and was also warm and reassuring. The team calmed my fears and encouraged me, which allowed me to do more than I thought I could. Working as a team we were able to get excellent images. Thank you Sherwin, Sarah and Heidi!

Getting an appointment is easy . But they charge a lot. Same tests (Diagnostic Mammogram + Ultrasound) performed at another facility under same insurance policy costed me 3 times less than what is charged by El Camino. Moreover received 2 bills one from El Camino and another from the Silicon Valley Diagnostics .