El Camino Health - Mountain View Hospital

I wish I could give negative rating to this hospital. I am extremely disappointed with my experience at this hospital's Emergency Department, not because of the medical care itself, but due to the unjustified, excessive, and predatory billing practices that followed. I visited the ER for a moderate issue, which was resolved in less than 10 minutes. I was not assigned a room, no medications were administered, no imaging or tests were performed, and the just a minor manual adjustment was required. The issue was resolved immediately, and I was discharged right away. Despite this extremely brief and simple encounter, the hospital billed more than $6000. Charging over $6,000 for a 10-minute visit with no room, no medication, no imaging, and no complications is completely unreasonable and feels exploitative. When I contacted the hospital billing department to request a review or correction, they flatly refused to revise the charges, offering no meaningful justification. This lack of transparency and unwillingness to engage constructively is deeply concerning. What is even more alarming is that many other Google reviews describe the exact same pattern -- short ER visits followed by shockingly high bills, aggressive facility fees, and refusal to reconsider inflated charges. This suggests a systemic issue, not an isolated incident. Patients come to emergency rooms in pain or distress and should not be subjected to financial shock afterward for minimal care. This hospital appears to rely on opaque billing practices and inflated ER facility fees rather than fair and patient-centered pricing. I strongly recommend that patients avoid this hospital if at all possible. Consider other hospitals with more transparent and ethical billing practices. Until this hospital addresses its billing practices and treats patients with honesty and fairness, I cannot recommend it to anyone.

I experienced excellent treatment at El Camino Health. My surgeon and her staff provided superb care in my pre-op appointments, the quadruple bypass surgery and after visits. The hospital provided equal care in my treatment during my surgery and stay. All services were easy to set up & all testing was completed quickly. Post surgery staff were helpful in making my stay as comfortable as possible. I also owe a lot to the staff for getting me up and moving, which helped in my progress to health!

They give off a level of professionalism, but that's it. Question if someone told you, you have a history of nicotine addiction starting at 18 and now 62. Wouldn't you want to not be so quick to diagnose, when most of the info you are giving to them is your life experience? So they didn't do enough background work. The nurses are the real hero's. They only follow orders and deal with all the bull and do it with a smile. All I know is the physicians are overpaid and the nurses are so underrated. SO UNFAIR. THE NURSES ON 3200-3211 ALL ROCK ! GEORGE, LISA, Leslie, Jeremy Naomi, dj, Odessa, just to name a few. Exemplary job. and my poor arms let's just say resemble a drug addicted person, who missed their vein. RSV, strep, puemonia...brought in via ambulance December 2, and was there there until December 16, 2025.

This place is a good place for medical treatment. We come to ER for a lump check out and they found other things as well. And admitted to the hospital. The staff are very nice and friendly. A guy who maybe a nurse named Patrick Hane is very nice and professional. Treating patient well and with respect. Helped whenever he could. Thank you!

I came to the ER at El Camino Hospital in Mountain View with a suspected kidney bleed. Dr. Jacky Ng was incredibly compassionate, attentive, and helpful from the moment he approached us. He explained reasons for MRI clearly, took my concerns very seriously, and made me feel safe during a very frightening time for me. I am deeply grateful for his professionalism and kindness. The hospital is very lucky to have Dr Ng work for them.