Patient
My husband's cardiologist referred him to Dr. Talieh to have surgery. I was assured by THIS office that they take Anthem Blue Cross insurance. When they called me today I was given an appointment and then asked to confirm the insurance info when I did the woman stumbled over her words and said she had to call me back. When she calls back she quite snootily tells me that Dr. Talieh won't accept our insurance because it was Covered CA, I told her no the insurance is Anthem Blue Cross. It was purchased through the covered ca marketplace but the insurance itself is Blue Cross. She simply repeated they won't accept Covered CA and the cardiologist would have to refer us somewhere else. Don't tell patients you accept an insurance if you don't, your office staff all needs to be on the same page and keep your damn attitude to yourself next time.