Mission Trail Clinica Medica Familiar

10 out of 10 for Dr. Lee, 1 star for the front desk. Specifically a front desk worker named KRIS (supposedly). They claim to have a "warm and compassionate team", that's a LIE. This person had me on the line for over 15 minutes, just to book my son an appointment that confirmed him to go back to school and play sports. Little does she know we've went to this clinic for YEARS, before it was even switched to the doctors who are there now. So we are well aware that it does not take over 15 minutes to set an appointment. Let alone an extra 5 minutes to transfer me to her supervisor, before she came back on the line, blabbed something as I told her "excuse me? I can't understand you", and then hung up on me. She couldn't answer my question of why she gave away my original appointment time, and now lying about letting me speak to her supervisor. My son said he thinks she gave me the original appointment before she hung up on me. So why did you lie, Kris? I hope to hear from a supervisor from here very soon like I originally requested. Your front desk service has taken a plunge, unfortunately.

Back office is not friendly at all and the Manager Elizabeth everytime I go to the clinic. I just see the manager sitting on her phone doesn't help and do nothing been trying to get my medical records and she doesn't do nothing.

Appointments take forever. They schedule multiple patients at the same time with only one doctor. Horrible wait times. Horrible doctor communication I wanted an hour and a half for a scheduled appointment while the Dr took over the phone patients before me.

One word!!! Awesome!!! The M.A. that greeted me is an amazingly helpful individual!!(Maria S.) She went out of her way to help get everything in order for my kids!!! Truly helpful!!! 10 stars!! , oh! My 4 yr old son wanted to add this... "I like you cuh G"!! Thank you for all your help Maria!!! Mission Trail Clinica Medica Familiar is the office to visit!!!! Very pleasant experience!!!

This place sucks! I'm use to the love and the drs are good however this year they have decided to not work apparently. Must be nice since I'm sure they are getting paid still Injury happened in January it's Feb 28 and still have not been able to see a dr. Call daily for weeks on end only to be on hold for hours on end and have no movement on this. Extremely frustrated probably have more muscle damage from their lack of ability to care for and treat patients. I'm over this place May their grandma be treated with the same dignity and respect they bestow on their patients. No more!!! Do not go here!!! Been in a freaking cast for 2 months and can't see a dr.