Hi-Desert Medical Center

I have been a patient many times at High Desert Medical. Recently, I went to urgent Care at Desert Oasis, Yucca Valley. I was having stroke like symptoms. I start also having chest pressure. They decided to call 911. I was taken to High Desert Medical center by ambulance. The doctor who came over to me was acting strange. He said something native to me like a slide remark. I didn't feel well and tried to rest. I was given a EKG, CAT scan without contrast, and a x-ray. Also, he checked for the hormones that sometimes the released when you have a heart attack. But didn't check me for the stroke symptoms. Other that the cat scan without contrast. I am very familiar with the stoke procedures, I have had 2 stokes with the lastest one last year. I have culinary artery disease. It's just a way of saying that my arteries are blocked in the back of my head. I also have three stents on one artery. So, I have history of these conditions. He came back to tell me he was releasing me from the hospital without even doing any tests for the stroke besides that one CAT scan without trying to contrast. He's racist and it had nothing to do with my health it had to do with my color of my skin. I live in Twentynine Palms California the closest hospital to me is High Desert Medical center My previous experience with them has been good I've had surgery for bowel obstruction there twice I've been treated for a heart failure a few times for stroke symptoms a few times. Just experience was the worst experience I've ever had I was shocked that this man didn't care that I could die. Be careful if you go to the hospital at night and you have that doctor be careful who you have especially if you're a black person.

I recently visited here in the midst of passing a kidney stone. Very painful experience. Dr. Wang Do, was so kind and helpful. He explained everything they would do with kind caring words. Also the intake nurse in triage was kept checking on me and made sure everything went smoothly with my iv and medications. Thank you and your ER staff.

Dr. Olsgaard was the absolute worst flat out asked me what would work other than narcotics. I came to the er to be treated by a doctor not do the doctors job. If I Tylenol worked I wouldn't have gone to the er. So much for this hospital treating its patients with respect felt more like I was being accused of seeking narcotics. Thanks for absolutely nothing and I will be filing a formal complaint. DO NOT GO TO THIS HOSPITAL THEY WILL NOT HELP YOU AT ALL ON TOP OF MAKING YOU SIT IN EXTREME PAIN FOR TWO HOURS JUST TO DISCHARGE YOU. WHAT A COMPLETE JOKE OF CARE THAT WAS GIVEN. I suffer from severe nerve pain, a heart condition and connective tissue disorder all of which is documented. At my doctors instructions I went to the er to seek treatment only to sit in what is best described as unimaginable pain. If you truly want care go elsewhere.

The Most Traumatizing and Unprofessional Medical Experience of My Life I delivered my twins at Hi-Desert Medical Center, under the care of Dr. Andre Kasko. This hospital and its staff gave me the single worst medical experience I have ever had, and I would not recommend them to anyone. From the very beginning, the treatment I received was hostile and judgmental. One of the nurses tried to place an IV in me and jabbed me 17 times before finally giving up. She looked nervous and untrained, as if she didn't even know how to do her job. There were other nurses present who could have stepped in, but instead they just stood by and let her repeatedly stab me like I was a practice dummy. I do not drink, I do not use drugs, and I have no criminal record (this is even proven by the unauthorized drug test they ran on me without my knowledge or consent, which of course came back clean). But you would never know that by how they treated me. I do not know if it was because I had a couple of tattoos, or because I am Native American and Jewish, not the "typical white patient" they were used to, but I was judged from the second I walked in the door and treated like I was some kind of criminal. The worst part came after my C-section. They took Baby A away from me for over an hour with no explanation. I repeatedly asked if my baby was okay, and the staff either ignored me, gaslit me, or brushed me off. I sat in recovery, terrified, begging for a straight answer, and they flat-out refused to tell me anything. They left me and my husband waiting, traumatized, not knowing if our daughter was going to be okay. The records themselves do not even justify this separation. Baby A's Apgar was 6 at one minute, but improved to 9 at five minutes. The chart shows she only needed oxygen and stimulation, which is routine and typically resolved within minutes. There was absolutely no medical reason for her to be kept from us for nearly an hour, and there was absolutely no reason not to tell us what was going on. This was not about care. It was about control and cruelty. I had to jump through a bunch of hoops and file a formal request just to obtain nearly 90 pages of my medical records. Only then did I see what they claimed had happened, and even that explanation was half-baked: a buried note about a "slight problem with the umbilical cord" (marginal insertion). That was the excuse they used for withholding my baby from me for an hour and refusing to tell me anything in recovery. What makes this even more outrageous is that my twins were full-term, with normal birth weights. Aside from a minor and very common cord variation that caused no lasting problems, the delivery was normal. My children were born healthy, and they remain healthy to this day. Later, when I told them I wanted to leave the hospital earlier than their so-called "required" three-day stay, specifically because of how extremely uncomfortable I was under their care, the staff became openly hostile, ganged up on me, and tried to bully me into staying. It was clear this hospital is run by ego, not patient care. And if that was not enough, within 2 weeks of leaving, CPS showed up at my home, interrupting what should have been a peaceful time bonding with my newborns. Of course nothing came of it, because I was doing absolutely nothing wrong and there was no reason for anyone to have a problem. But the damage was done. The harassment added to the trauma and destroyed what should have been one of the happiest times of my life. I have had other children at different hospitals where the care was professional, compassionate, and respectful. Hi-Desert Medical Center was the complete opposite. Dr. Andre Kasko was cold, controlling, egotistical, and unfit to be practicing medicine. The nurses were incompetent, hostile, and unprofessional. This hospital traumatized me and my family. They failed to communicate, failed to respect basic rights, and treated me with baseless suspicion instead of dignity. No patient deserves what I went through.

My experience was honestly phenomenal!!! If I would have known about this hospital sooner I would have had all 5 of my babies here! To ALL the staff from 4/11/24-4/13/24 from the front desk security to the wonderful lady in administration that checked me in, to the ER ladies that took my first vitals all the way to the most amazing, loving, caring, and super supportive compassionate staff of the labor and delivery team including Tim the anesthesiologist who was so sweet! I honestly love you all and appreciate you all truly! Becky, Lindsay and so many others that I unfortunately forgot to write down your names, to the doctor who was also so compassionate! My baby is so blessed to have you looking over his momma while I was in there!!! He's doing better now but still not out of the woods yet and is also being taken care of amazingly in the NICU.