Patient
Although I was keen to visit cardiologists of this center, I was stock with communication with the front desk and the manager My intense efforts to set up the appointment ended with its cancellation and here is why. I have Harvard Pilgrim insurance associated with United Health Care. This is not a rare thing when insurances cooperate in order to cover expenses of each other. It reflected on the insurance card - both names with contact and billing information. However, it took two weeks for me to explain this to the front desk, billing department and the manager. They refused to recognize United Health Care coverage. They asked for the cash payment because they simply couldn't manage to call to the given numbers to check. I contacted Harvard Pilgrim with the question about this situation and they not just confirmed the coverage but found this particular office on their official providers list. I have sent this information to the manager with the screen shot of the Harvard Pilgrim official site provider's list where Glendale Heart Institute and doctors were listed. I didn't have any feedback from the manager. I have emailed the front desk and manager a note with the appointment cancellation due to their lack of attention to my requests. It was a surprise when they called me next day to confirm the appointment as well as the cash payment for the visit. I asked if they check emails and was explained that they are too busy to do so and simply do not have access to it (!). Front desk doesn't have an access to the email they provide as their contact. What can I say? Maybe the doctors are good but I find the office arrangements and communication is unprofessional. I will make sure to forward my comment to internet as well to the Harvard Pilgrim to exclude this business off their recommendation list.