Tristan Luzelva MD

They are so unprofessional it's ridiculous. They schedule months out just to cancel your appt and then have to reschedule you months out again. The wait when you actually get to go see the dr is ridiculous, 2-3 hours of waiting for a 10 minute appointment. The ladies in the front are always so rude and want to rush you off the phone, how any of them are employed is beyond me. They give Dr.Tristan a bad name because she's awesome! They all need to be retrained on how to deal with parents and kids!

I have been calling Dr. Tristan's office since Thursday (January 26, 2023) and no one answers the phones. I have been calling at different times throughout the day. It is now Monday (January 30, 2023 at 8:30am and NO ONE is answering the phones! Did her office close down? What's going on with this office?? If they decided to open later.. why isn't there an answering service? I pressed every button to see if I can talk to anyone and it just keeps ringing. Extremely disappointed.

This place is a headache, even if you have an appointment you ended up waiting 1-2 hours more just to have a first contact with practitioner. If you call by phone, you are always put on hold regardless if they are free to answer, you stay there for 15 minutes if you are lucky. Not recommended at all

My eight year old daughter has been with this Doctor for years. It is always hit and miss with this office. Today (September 13th)I called in the morning to schedule an appointment to see the doctor. My daughter since Saturday has been having a sore throat. So I call... and call... and call. After 15 minutes of dialing I get a person on the phone who asks me to hold which I do for another additional 25 plus minutes. Then they tell me that they cannot see my Daughter. I tell them I'm available to wait for the whole day to "FIT" me in. Still they won't take her. I ask for the supervisor. This person still says no. Reminder: My daughter has been with them for years. I ask about obtaining my Daughter's medical records so that I can seek another Doctor. So easily this supervisor tells me: " oh you can request thru her new doctor once she gets one." Just like that they wrote us off. So... I call Dr Vo's office here in Calexico. Went to them in less than an hour. They tested my Daughter for COVID. Negative. She sees the doctor and it's a throat infection and he prescribes an antibiotic. Done. Quick. It's that easy. Look. My daughter has been with Tristan for years and for quite a long time they have been barely accommodating at the least. A lot of people talk about how great this doctor office is and the doctors. Really? So beware...Tired of "Dumbing Down" for this. Time to move on. Oh... don't believe the hype about this place...it's not True!

the doctors are excellent, but the administrative service is fatal, they are supposed to open at 8:00, it is 8:50 and they have not been able to answer the phones and when they arrive they answer without a 20-minute wait. It is a pity that for the care of parents and children one has to change places.