John Muir Health/UCSF Health Berkeley Outpatient Center

The only reason I continue coming here is for the UCSF specialty clinics and the urgent care, though the urgent care is usually a waste of time. The number of times I've had my appointments cancelled at the last minute without any explanation, after waiting for months to be seen, is ridiculous. They call a week or less before an appointment to cancel, say the doctor won't be in, and then want to reschedule soonest appointment, which is always several more months away. What's the point of an appointment if they figure they can cancel it any time? When doing so, the onus should be on the provider to find a new appointment within no more than a week or so from the original appointment, not make the patient jump through hoops and place them at the back of the line to start all over again! While there are some good doctors with JM, most of the PCPs here have been a joke, they have failed to obtain my records from other facilities despite numerous inquiries, and as a result, they have wanted to set up unnecessary duplicative diagnostics and not known my history, which has led to incorrect assumptions on the part of the doctors. Total waste of time and energy. And don't even get me started on the parking situation. Good luck getting in and out of that parking lot without scraping the side of your car. And once in, good luck trying to find a space. You have to drive around the lot over and over, competing with the gym customers for the occasional open spot. Total crap.

Predatory billing practices and zero communication or customer service when you try to follow up to get answers. Do not go here if you have a high deductible plan! They charge exorbitant rates for services no insurance would cover, and sometimes for services never requested or received. Even when you open a dispute with the billing office, they never follow up unless you contact them over and over. IF you ever hear back or get through, no explanation is provided even when they refuse to waive the charges and deem them as 'valid'. Don't be fooled by the nice building - I would leave 0/5 stars if I could

everyone was very kind and respectful. erica was just the greatest. she is very soothing. my only suggestion is that when you send text appointment reminders and request we call if we have questions, that you provide a direct phone number. there is no phone number and i have had trouble getting lost in a voicemail tangle. thank you!

Came here for my first prenatal appointment after booking the appointment weeks ahead. My appointment got cancelled after I arrived because the provider does not see first time prenatal patients and the next appointment is week away. Worst part is i still got charged copay and could not get a refund.

from the moment i arrived, the staff was exceptionally professional and welcoming. there was no waiting time--i was seen immediately, which is rare and greatly appreciated. the entire process was smooth and efficient, and i received my results right away, providing peace of mind. it's clear that patient care and prompt service are top priorities here. i highly recommend this facility to anyone in need of imaging services.