Patient
This app restrains my need to associate zero stars with this doctor. Someone wrote below that if you found fault with this doctor or his staff, then "you didn't know the first thing about running a medical office. There is a reason why the overall review here on Google Maps is so low. I have over 30 years, and I have de-escalated innumerable confrontations of all flavors. I know whereof I speak. These are my complaints: First, I was told a referral was made to his office, and I was told that Dr. Nguyen's office would call me. No call. So I look the doctor up, and his office's address is given as 4901Centennial Way. I call them for an appointment, and I am given a Saturday date. I question the doctor's employee about the Saturday date. "Oh, yeah. We see lots of people on Saturday." I am told. I go to the above address. There are no cars in the parking lot, the lights are out, and there is another car circling the parking lot with a driver that has a look that tells me I am not the only one that is confused. I inquire on Monday using the same number that I booked the original appointment with. "Oh, he has two (2) offices." I remake the appointment. I show up today, and there is no one at the front desk. I wait and I wait. Finally the receptionist shows up, and she can see that I am put out. I give her my name, and she asks for my insurance card and ID. I am having trouble getting them out of my wallet and trying to explain the problems that I have had making the appointment. She cuts me off, again asking for the cards. I say, "Just a moment." She can see I am struggling with the cards, and she immediately asks yet again for the cards. I was angry at this point. I said, "Take a breath; I am getting them out." When I got the cards, I threw them on the desk. The doctor sees me. After he tells me who he is, he immediately accuses me of throwing cards at his employee, and he can't have that. The doctor did not ask for my version of events. He said that a priority of his was to protect his staff. I told him my version of events, which includes me throwing the cards on the desk and "not at his employee." The doctor said that it was my fault for escalating the situation. I told him he could have easily de-escated the situation by just asking for my version of the events, telling me that he would talk to the receptionist about being more patient, and asking me nicely to hand my cards to the receptionist. His way of handling things only made things worse. I will never know if Dr. Nguyen is a good doctor or not. I ended up walking out. Given the way he handled things, if his staff ever does something that harms a patient, though, I know who's back he'll have.