Med Plus Atascadero

Was extremely disappointed with my treatment by Dr. Lisa Vasak. I had an appointment scheduled for the next day with a different doctor, but came into urgent care as my symptoms had escalated. She was rude, told me this was an urgent care and not for people who had appointments, and disregarded my symptoms and the pain that I was experiencing entirely. She made me feel like I was wasting her time by being there. The front office staff, however, was so kind and encouraged me to come in if my symptoms got worse. Specifically Alecia was helpful in getting me scheduled for an appointment quickly and was great at answering my questions in a kind and professional manner.

The front receptionists were extremely rude. I asked if I could be seen because I had leg pain and as I was explaining the 3 receptionists standing there looked at me like they didn't care. I waited for a response but none of them said anything, it was as if they didn't care. Then they finally told me I should go somewhere else where I had been seen. I told them I had been seen there a couple times. And one of the receptionists I think (Becky) told me no again and I asked her if there was anything they could do. She walked to the back and when she came back she told me there was no availability. I asked if she knew where I could go because I couldn't walk and my insurance always told me to go there. She logged in to her computer without telling me a word and said all of a sudden they had an opening but had to wait an hour. Dr. Kristen on the other hand was amazing! Super sweet and did everything and anything she could to help me and provided me with what I needed. If it wasn't because Dr. Kristen knows my situation and I feel comfortable with her I wouldn't go back. I have never felt looked down upon like I did at the front with the receptionists.

I went in on March 11, 2023 because of shoulder pain from falling the night before. I was in extreme pain and was impressed with the service I recieved from signing in, to consulting with Dr. Lisa Vasak. I was able to have x-rays and answers quickly. Because I had broken a bone I was sent to the ER. I was impressed when Dr. Vasak called me Monday morning to check on me. She was genuinely concerned and wanted to let me know that I could contact her if I needed help with getting an appointment to the orthopedic clinic. Amazing follow up!

Dr. Vasak is excellent to work with and a great doctor! 5 stars for her and I'd highly suggest her! However, the BILLING here though is a joke... a $40 bill I tried to pay on their system multiple times never went through (I tried for months). I couldn't get a human on the phone, so I gave up until recently. I had to call multiple companies/numbers related to the billing to figure this out - turns out, they sent my bill to collections! You gotta be kidding me... the billing guy only figured it out after ~15 min on the phone due to the error codes I was receiving in trying to submit the payment. What is the time period in which they do this? Why wasn't I notified by the company / collection agency? I have zero idea how I'm supposed to pay this meager $40 bill now. Why don't they have an online billing system that works? or send you an email based bill? or an easy to get a hold of someone that can actually help? Sorry - but I'd give 0 stars if I could. It seems many other people have issues with this Dignity Health location and the corporate team probably needs to fix these problems!

Very rude. The lack of bed side manner with the Urgent Care Doctor doesn't help people get healthier, especially when we are in a time that we as a nation were asked to show kindness. People are trying not to go to the hospital during the pandemic and a terrible doctor is not good for them to fall back on.