Peak Heart & Vascular

So difficult to simply speak to ANYONE. I saw Dr. Tran weeks ago . I was to get a call from his staff regarding getting my holter monitor. I've been having PVC's at an alarming rate and I am symptomatic. I have called, not once, not twice, but now 4 times and after being on hold 45 minutes, the call just ended. I did speak to someone once after a long hold only to be told that the person who schedules Holter monitoring had already left. I vented my extreme frustration and I was told there would be a " high priority." Message inputed and I would absolutely get a call back, the next day. Never happened. Was I surprised, of course not. I know my call is to a call center where they handle all calls for all locations. Hire more staff, or just be honest and say " I don't know if anyone will call back, most likely not. Now I get to leave work early and drive to a location in order to get this scheduled. I don't care if your short staffed, I need my holter monitor. Saying if you want a call back by an agent and keep your place in line, on your recording seems sufficient. It isn't, it is another way to avoid talking to patients. Fix the problem, or hire someone who can.

I have seen three providers at Peak Heart and Vascular - Dr. Duong, Dr. Stephen and PA Susanna. Each take their time with you and are informative, professional, courteous and respectful individuals. All of the staff are equally responsible and respectful of your needs and time!! A wonderful group! So VERY happy for their competence in their roles to improve excellent, quality care

Lindsey and Megan are the best tech's! Both are extremely knowledgeable and so kind. I tried to email their supervisor but the email I have bounced back. Please give their supervisor a note and let her know how valuable and professional these two ladies were to me! What a surprise to be in and out of the test in less than an hour! AMAZING IS WHAT LINDSEY AND MEGAN ARE! Thank you so much!

What a wonderful and surprising office visit with Dr. Mehta. Too often today doctors treat you as a number--so many they have to see within a certain time period (often driven by the corporate entity that owns the practice). Dr. Mehta was relaxed and ready to answer any questions I had. He seemed genuinely interested in how I was doing and listened to my symptoms, even suggesting seeing another specialist for a concern outside his specialty area. A breath of fresh air! A doctor who truly seems to care.

The medical staff is always friendly and very efficient and has everything ready for Dr. Bear when comes in the room. Dr. Bear is always very friendly and always encouraging. He listens and addresses any concerns you have and explains everything that he does to make sure you are comfortable with any changes or procedures that need to be done. I would recommend him in a heartbeat.