Primary Care at Northern Arizona Healthcare

I was in for a ED follow up appointment. The NP was very nice and seems to care about patients. She advised me to contact her for any questions or concerns since I am waiting for 2 MONTHS for the PCP establishment appointment at the same office. I reached out by pone for some concerns I have and no one called me back. I use the messaging feature at the patient portal and finally got a response after 3 days! The response was, the NP you saw does mostly urgent visits. You need to establish with a provider or you can stop by our urgent care. I guess a couple of questions by phone is not ok. I wonder since a phone call is not a paid visit thats why most doctor's office won't / don't like to talk to you on the phone??? Maybe the rating will go up after the PCP appointment?

Exceptional Care and Compassionate Team Dr. Thornton is truly one of the best physicians I've ever encountered. His communication skills are outstanding--he takes the time to listen, explains things clearly, and most importantly, communicates with respect and empathy. He never talks down to patients; instead, he considers each person's background and level of understanding, making sure his explanations are both appropriate and easy to grasp. It's clear that he genuinely cares and wants his patients to feel empowered in their care. "Ivana, Dr. Thornton's MA, is outstanding! She is intelligent, articulate, approachable, and professional. She makes every interaction pleasant and ensures patients feel respected and cared for. Truly an asset to the office!" The follow-through from the office has also been excellent. I never feel like I'm left hanging or unsure of what's next, which is a rare and much-appreciated quality in healthcare today. I'm grateful to be under the care of such a thoughtful and professional team. Highly recommended!

I am thrilled with my experiences as Jennifer Dorn's patient. She never seems rushed and is quite personable. For any topics of concern, she digs deep in conversation with me to be sure she understands my needs. And Brian is always a joy as well. I'm grateful to have found this office.

They have been my primary care doctors for 7 years (have seen 4-5 different doctors there over that time) but when I just called to get a prescription for the covid vaccine they told me my primary doctor has left and apparently nobody is taking over his patients and I'd have to schedule and pay for an new appt to get "established" with a new doctor to get the vaccine order. Disappointed with them and not going back.

I have had nothing but positive experiences with Dr Corinne Pansuik at NAH. She is very tuned into her patients and is comprehensive and thorough. I feel as though she is an intent listener and address all of my care and concerns thoroughly.