Heart of Eagle River Medical Clinic

I went to the heart of Eagle River medical walk in to get my son a physical after paying they informed me because he isn't an establish patient and can't do his physical. As I was leaving the "MANAGER" put her hands on me twisted my are because I wanted to leave. Please note this was in front of my 6 year old son! If I could leave 0 stars I would! This happened 7/15/2025

I had a terrible experience with provider Donna Rymut. She was rude, demeaning, and downright mean throughout the appointment. Despite my 7 year old being perfectly healthy, she refused to sign off on his physical simply because she personally disagreed with the sport he was preparing to participate in. She spent over an hour conducting a series of random tests that I've never seen included in a routine child's physical. At the end of the visit, she falsely claimed he had a medical irregularity, a statement that not only scared my child but turned out to be completely untrue. We followed up with two separate providers, both of whom confirmed he was completely healthy and had no such issue. It's bewildering how someone who treats patients and families this way can remain employed at this practice. This was a truly horrendous display of both character and care.

The lady at the front desk was not only rude but truly inappropriate. Even entering the treatment room and asking if the patient "was crying yet." When it was communicated clearly and assertively that it would be best for her to please leave the room she refused saying she'd "leave in a minute." I cannot comprehend this treatment in a medical facility or how she is still employed.

I thought every urgent care place was the same until I came here. I had my infant son with me, and he started crying while I was filling out paperwork. The nurse washed her hands, came out from the back, and asked if she could help. She rocked my son to sleep while I finished paperwork. I have no words for how wonderful that experience was. They got me in promptly, but they must have pretty high standards for wait times because they apologized profusely for the wait. I barely even waited! The doctor was friendly and attentive, answered all my questions, and didn't talk over my head. The lady at the front counter was still working out my copay with the insurance company (they take Tricare!) so she told me they would just mail a bill for the copay. She, also, was friendly and accommodating above and beyond my expectations. THEN I got a call a couple days later, following up on my condition and the service they provided. I have never gotten a follow up call from a clinic before. I cannot say enough good things about this clinic and each and every staff member they have. Absolutely superb service!

Unprofessional and poor advice. Told to go to ER for second opinion, ER doc said I was fine.