Patient
My 92 yo mom is in a nursing home in Albertville. She had to be gotten up, put in the van and driven 30+ miles for them to TURN HER AROUND AND MADE TO LEAVE because I wasn't "there on time". Actually I was there two minutes BEFORE her appointment time but since her driver brought her in a few minutes early and was told since I wasn't there to fill out her paperwork (I had it filled out and with me) that she had to leave. MAKE IT MAKE SENSE! The driver was already 1/2 way back to Albertville by the time I called him. I spoke with the office manager but of course was a waste of time. This office staff HAS NO CLUE! I will never use them again and neither will my mom. The physicians are phenomenal but the staff are making them lose patients.