Mercyhealth Hospital and Trauma Center: Emergency Room

This emergency room is filled with rude and insensitive staff at the check in desk. They have made a very difficult situation even harder for no reason. If you are able to go anywhere else please do.

I took my sister into the ER and there was one lady waiting in there when we arrived. My sister is in a lot of pain. She can barely sit up or walk and is in tears and is vomiting from the pain. People arrived after us but got served first. We waited forever to get called into the side room to get asked questions. Then sent back out. I asked for a pillow for her because she is having issues sitting up. I was told no. So my sister unable to keep sitting is laying on the dirty floor of the waiting room and we were still waiting for a very long time. My sister decided if she is going to be so miserable she might as well do it at home. So we left and I am taking her to an ER in a different town to get her help.

We had two different tonsillectomies back-to-back and they were both done very quickly and efficiently and everything was clean and the way we wanted it to be the pharmacy even delivered the drugs straight to our room and we were able to leave on time. We were very pleased with all of the service and the staff

I went there for a medication allergy issue on 12/31/24. They had me hooked up to the monitors. Someone came in and took me for a CT scan brought me back to my room and said the nurse would come back and hook me up. 1.5 hrs later the nurse finally came in because I asked for water. She was surprised that I was not hooked up. The Dr had ordered some medicine for me which I never received but was charged for. I reported that to my insurance as a fraudulent charge on their part. Next time I will go Madison. These people don't care about the patients only the money.

Personally I won't ever go back to this specific emergency room. The emergency room nurse pulled up my records and the first thing she said to me was, "Wow you have a lot of health problems for a twenty year old." First of all no I don't and second of all I don't understand how you can be a nurse and think that it's acceptable to say something like that to a patient. Since when is it okay to judge people based off of their medical history?