Prevea East Mason Health Center

Went for a physical and ended up needing labs! I went downstairs to check in and had to wait for Hyde the receptionist to finish talking shit about a coworker, she seen me but turned around to get more words in so I whistled and once she was semi done she checked me in and proceeded to talk MORE and LOUDLY about how poorly a coworker does pertaining to their job and how she wasn't good at it! She was talking about how she's always messing up and MORE, she spoke poorly about the other worker my entire wait time! Even though The coworker she was talking to was visibly showing signs of uninterest as her responses were "umhm and yeah" she not once told her to stop, so receptionist Hyde got to go on and on about someone else's job! Hyde claims she's gonna reach her 1 year mark in 2 weeks.... And I know that because she was comparing herself to the worker she claims isn't good at their job but I wonder how she's been able to get this far in health care with a demeanor and mouth like that! She must not know what the Code of Ethical Conduct is or just doesn't care to abide by it! If she can talk about a coworker in-front of 10+ people what stops her from talking about patients and visitors? I did confront her after my appointment was finished and told her she should probably wait to do that outside of the offices because it's rude and the entire room can hear! she said "ok"! she lacks professionalism and integrity! She was to comfortable sitting at a front desk gossiping about the next person! I shouldn't have had to wait no time for her to do something that isn't in her job description! Do better!

Always disheartening when you inquire about a test result multiple times, both by phone and my chart, and no one replies to you. Gave then a 2 business days and nothing. Later left a message through the nursing staff to the provider in the morning, and no call backs. This happened earlier in the month too. Prevea needs to revamp how in-basket messages are handled, because this is no way of handling patient care. Very disappointed, and will be establishing with a different system because of this. If management sees this, please hire more staff to handle patient messages. You are losing patients over an easy fix. Stop spending money on advertising to get more patients, and focus on retaining the ones you already have. Happy halloween.

I saw Tracy before hip surgery and felt my evaluation was thoughtful and caring. I feel confident that I will have a successful outcome recovering at home

My Physical Therapist, Tracie Heim, is the absolute BEST PT I have EVER had. Her warmth, care and professionalism are off the charts! Anyone who gets assigned to Tracie Heim will be blessed beyond measure

Lucas Navrestad deserves 50/10 rating!!! I have NEVER been treated with more kindness, respect, empathy, or professionalism from any health care provider!!!!! He had studied my charts thoroughly before the appointment, knew everything about my medical history and never brought the computer out to refer to anything, because he knew everything about my case. I cannot possibly recommend himHIGHLY ENOUGH !!!! Bravo, Lucas!!!!!!! Thank you and know that I appreciate you so very much!!