WVU Heart and Vascular Institute Winchester

Came to this practice as the other "Vascular practice" in Winchester is EXTREMELY disorganized. Not any better at this practice. Had appointment in August, ordered a test for the beginning of November & told I would be contacted - was NOT. I called & was told they needed to call my insurance for authorization. I informed them that my insurance does NOT require authorization. They told me they needed to confirm? Well I was there in August when the test was ordered, shouldn't they have ALREADY found that out as it's almost Mid-November which is PAST the beginning of November like the Doc had ordered. REALLY?!

I've been a patient here for 4 years. If I could leave 0 stars at this point I would! I am sick with Covid-19 and the office refuses to refill my heart medication. All because I haven't been seen. I had an appointment scheduled that THEY cancelled. I've called 3 times about rescheduling and never got a call back. Now I am scrambling to find an online urgent care office to fill my medication. All because WVU refuses to keep their stuff together and treats patients life's as expendable!

If I could leave a zero star I would. They confirmed an appointment two days ago. Today we go there only to find they canceled the appointment a month ago. The communication is most important for any business! You would think that the office would be giving of an apology or some degree of empathy, but nothing was given other than attitude!!!

I was referred to this place by my family doctor. When I called to make an appt., I told them I had Aetna insurance. When I showed up for my appt., I presented my Aetna card, which was scanned and given back to me without incident. I saw the doctor, and was told that I would be contacted when my test results were back. I waited over a month for my results and no one called, so I called them. I asked if my results were back and did I need an appt. to see the doctor to discuss them. The nurse? came back with the answer that everything looked normal. I would have appreciated the doctor telling me herself after ordering a test that cost$2500.00 Three months after my visit, I received a bill for the office visit. At this point, I found out that they did NOT accept my insurance. Numerous calls to try to resolve this matter ended with an offer of a 20% off the total bill. With my insurance, it would have been $5.00 ! Big difference. All around a thoroughly disappointing experience. I would not go back there nor would I recommend them to anyone. Complete lack of follow up and accepting responsibility for their mistake.

Difficulty to get service, frustrating to work with. Inconsistent information, between doctors and nurses. My husband who was a patient for years needed a 4 day refill to get to his next heart appointment and they wouldn't do it. He was only due for an annual and they made him come back at 6 mo. even though his other meds were refilled. One nurse said they would fill it, next nurse said no. His doctor would not take our call.