VCU Health Pauley Heart Center

This message is for the team and Latifah. I had an issue with getting a CPT code for the scheduler to schedule my MRI Exercise Test. My only option other than driving to the facility was trying billing and estimates for a CPT code. It was a long shot but it worked and I truly appreciate Janis for helping me with this. She took her time and got me the Codes for DR. Office. If there is any other way I can commend her please let me know. Thank you!

Lolololol, you better not go there. The Doctors and nurses don't listen to you because they are superior to the patient and what you tell them goes in one side and out the other. Along with all the stupid questions they ask you, are straight or Gay, do you have food at home do you feel abused at home at you a migrant and to top it off do you speak English in America. And don't forget insurance, insurance, insurance, insurance, insurance, even if you're passed out. They should have a hospital for the working poor, not this white collar one.

I had open heart surgery to replace and repair valves. I awoke absolutely terrified because I had a breathing tube down my throat. I was gagging and and coukd hear this whirring sound inside me every time I breath. I went in and out of consciousness few times always to wake terrified. There were as many as 4 staff standing around looking at me. Not one of them bothered to explain what was happening. This was a very traumatic experience and no one cared. I was in pain the 13 days I was there. I was in so much pain one night that I vomited. I would be in tears all but begging for someone to give me something to take my pain away. I dont knowing what the problem was but I do know that my pain was not a concern. It was an absolutely unpleasant experience with this hospital.

Vic has been my rock until lately I have alot of problems and hate going to ER especially with new rulesI went the other day and was in trauma room I never seen so much rudeness thats why I hate going I was trying to explain to dr that my oxygen level was stuck on 89 to 90 by the time I got there it was stuck on 97 the Dr nor the nurses wouldn't listen to me at all he had me pull my harmonica out like I was stupid they never listened or even looked in my file to see how sick I was I asked for something for pain they gave me 2 Tylenol I decided to leave my liver bad and they asked that I don't take Tylenol and if they read my file they would have known this was one time I was so disappointed in them oh and I was sick I have pneumonia they also never addressed none of other problems

Thy saved my life,after VA said things was O.K.