Henrico Cardiology Associates - East Parham

On the phone staff is amazing. At check-in, the extent of the woman's attitude was inexcusable. Check out was nice. One provider here was nice enough and at least honest about there being nothing he could do about my complex symptoms, but avoided eye contact, discussed no changes, suggested no referalls, and my overall impression is that until I can get into VCU, I'm basically on my own to manage my extremely labile blood pressure and debilitating symptoms. Ive also had to correct a number of important details about my situation multiple times. In addition, the NP I've been seeing straight up gaslit me. When my numbers were good, she thought my cuff was working and my monitoring skills were fine. But when they were bad or didn't make sense, suddenly the cuffs were broken (all of them apparently), my ability to self monitor was inadequate, and my mental health was questioned. Providers keep telling me I have anxiety, so I treat that. She sees that and says "so by your OWN assessment..." and tilts her head, indicating that my management of my anxiety proves that my problem IS anxiety. Insulting and infuriating. I feel like I'm on my own now. Best of luck to me I guess.

The whole staff and team there are wonderful and very sweet and caring souls. Jennifer is by far one of the best physicians I have seen. I know it has to be a very tough profession and somedays it might be easy to just walk through the motions and treat patience just like numbers. Jennifer is the exact opposite She treats everyone as if they were family. I would recommend them to anyone.

At 61 this is my first serious health issue. I was a little nervous, the first person who checked me in put me at ease letting me know about my doctor. The nurse was calm, kind, and quick. The doctor was knowledgeable, treated me as an individual, and she listened. The appt. Setter made sure I had an appt. that worked for me. Gold stars for all

I gave my experience at HCA 5 stars because: 1. The staff has been genuinely kind and welcoming each time I've visited. 2. Dr. Nickleson and NP Richardet are true professionals. They've taken the time to answer all of my questions and address every concern with patience and clarity. 3. Traveling from Hampton to Richmond is absolutely worth it! I truly feel that I'm receiving the best possible care for my CHF from the team at Parham HCA. 4. If I had one suggestion, it would be this: the patient MyChart system at Parham HCA isn't linked with the EPIC MyChart platform. Integrating the two could make it easier for both patients and staff to send, receive, and access important medical information. I sincerely believe that the team at Parham HCA has my best interest at heart!

Visited Jennifer Richardet for my cardiologist follow up. Everyone was very polite and assisted me with all my needs. Associates are friendly and professional. They put me at ease. Thanks for your care.