Patient
It took them 3 weeks to fax paperwork (largely basic vitals) to a specialist. They said the fax was being sent the day of the appointment, we then called back the next week and werebtold it had already been sent. We confirmed that the specialist had not received it, so we call the office back and they said they didn't know what paperwork we were talking about. We then explained in detail that it was a paper form that we gave to them and that they filled out the day of the appt. They again said they would send it. Our specialist still hasn't received it 5 days later. We called again and they again said they didn't know what we were talking about. At this point the specialist had also called several times over the course of 2 weeks and they were unresponsive. Finally after almost 3 weeks, after another very difficult phone conversation, they found the paperwork. They asked where to send it...even though every time we had called we gave them the number (which was also on the paperwork) Our specialist appointment got delayed 3 weeks because of this