Patient
Spam called me instead of leaving a message - 3 calls in a row when I didn't pick up as I'm at work. Referred to themselves as "Childrens National Hospital of Richmond" repeatedly, even when I clarified that's not the proper name (had to search up this phone number they'd spammed me with). Warning, they delete all medical records at the minimum legal time - 7 yrs to the dot. So basically - a number of really strange and inappropriate incidents with communication and records! They were rude on the phone as well, but I hold less blame for that - it must be a really frustrating work environment to be this disorganized and corner cutting.