Patient
The scheduler, Jennifer, needs to be fired. Isn't your sole job to help and serve your patients? If so, you have NOT done that. You can't deny a heart patient medications they need in order to function properly. To live comfortably. Especially when the heart patient has been trying to schedule a follow up appointment for OVER a month with you and no one could get back to her in a timely manner!! Sounds to me like Jennifer is slacking big time and need's to be held accountable for it.