Patient
I called on September 10th to schedule an appointment for my mother. I spent 9 minutes on the phone. The appointment was supposed to be today, September 26th, 16 days later. My father even took a PTO day just to accompany her. Today, we found out the appointment was never scheduled at all. The only solution offered was to book it for next week, which means we wasted a PTO day for absolutely nothing. This is completely unacceptable and shows a lack of professionalism and responsibility. If you decide to schedule an appointment here, double-check everything and make sure you're talking to someone competent. This level of disorganization and carelessness is beyond disappointing.