Patient
I'd rate it at less than zero if I could. If you're self-pay, they will lie to you to get you in the door. I was very clear on the phone, because I called three other places before them and all three told me that they couldn't do ADHD meds, so I was very clear on the phone: "I'm coming in for ADHD med management, my old doctor retired and was in a different city anyway and I needed to establish care and get meds. Can you help me with that?" And the lady was adamant that they could. And I come in and pay the $130 only to learn: "Oh well we don't really do that." The entire purpose of the appointment. I have exactly one medical issue and I brought fifteen years of medical records with me to show that I've been on this med forever and they told me they could help me until I paid them and suddenly they couldn't help me anymore. "We don't do narcotics on the first visit and you'd have to go through psychiatry anyway." "I specifically asked about THIS on the phone and was told you would help me. If you couldn't help me, why not just say that? Why take the appointment?" "Well the phone staff doesn't really know the medical end of it." Nonsense. No other office had any trouble just telling me upfront that they don't do psych meds. But I guess they figure that since they're in the same building as the Mexican Consulate and the US Customs and Immigration Service, it's easier to take advantage of people.