Utah Valley Clinic - Dermatology

As a brand new patient, just this week alone, I have had 2 negative experiences with the women working the front desk (an older woman and a younger woman) on 2 different days. This is a public hospital and no one deserves to be treated rudely. I appreciated the kindness of the young, dark-haired Medical Assistant (Lauren?) whose warmth and kindness was the polar opposite of the younger woman at the front desk. She was so rude I almost didn't stay for my appointment. Thank you to the Medical Assistant whose kindness made me happy I did stay. Dr. Gaufin was very young and upbeat. I was impressed she offered to treat me during my same first visit. She offered a few treatments and options for a couple things, but then only did one of the two treatments that she said she could do before leaving quickly. She also said the treatments would hurt, but they didn't (that is a positive review, but it seemed like the Dr. was wanting to sway me to wait and come back without actually hearing my answer to which treatments I wanted to pursue).. She did end up staying to do one of those because I voiced yes (had I been passive and just gone with her, I'd have to wait 6 weeks).. but for the initial thing she was treating, she didn't ask me which option and just defaulted to doing one thing instead of the two that could have been done that she'd offered... Once she'd left and I thought about it more, I realized she didn't end up doing all that she said she could do. I am glad I got as much done as I did, but I'm not set in stone on if I'd wanna go back here again. I prefer to make my medical decisions and feel like the Dr. offered things but (for whatever reason) didn't really want to go through with more than the bare minimum despite having offered more.

Dr. Gushing was professional in the most kind and respectful way. She first explained what I had going on and then guided me through the interventions she did. What really stood out with her and her assistant was that they never once appeared rushed. I never felt like they had to hurry and get through my visit. Her knowledge is impressive and appreciated!

Dr. Lowe and his tech, Tracie, were kind, open, and easy to talk to during my appointment. Honestly, the appointment became a highlight of my day because of how great the interaction was and how quickly they cared for my skin concerns. Really appreciated their genuine care and how professional they were. I've been coming in for yearly skin checks with Dr. Lowe for years (after having a less-than-great experience with another local provider). Dr. Lowe is exceptional. He's smart, caring, and engages warmly. I highly recommend him and his staff to my local friends and family (my dad had Moh's surgery with Dr. Lowe and my husband sees him, too) when they ask about a dermatologist.

Margret Hammond is the Best!! I recommend her to anyone, she is so great, she makes you feel at ease and is sooo throw. I never ever worry that she'll miss something. Thank you so much Dr. Hammond for being a great doctor and caring.

Dr. Gaufin is wonderful! I appreciate her people skills and taking time to listen to my concerns and questions. Dr. Gaufin made time for me and a follow-up. I cannot ask for any more than that!