Intermountain Health Intermountain Medical Center

I'm extremely impressed with the shuttle service. I am attending a conference this week and planned to walk from the Frontrunner to the building, about a 15 min walk. I started out on my walk the first day, unaware of the shuttle service, and the shuttle driver pulled up next to me and asked if I wanted a ride to the campus and asked which building I was going to and took me there. The shuttle was also very quick to arrive when I called at the end of the day and the driver was nice and we had a fun conversation. The next day the same driver the morning before was also there and he waited for both trains (north and south) to arrive before leaving. The next couple days I had a different driver, but I was still super impressed that on the second day he didn't even need to ask where I was going, he just took me there! This service has definitely made my week less stressful. I also love the upbeat music playing in all the shuttles.

I had a surgery done here and had to stay overnight and the staff was amazing! EVERY single person who helped me with the recovery communicated really well on what they needed to do, they were so kind, amazing to just talk to and very personable! I was very anxious about having to stay the night but they made it so easy and relaxing for me that I even considered if I should stay another night! The food was wonderful and a great variety! It was delivered to the room pretty quickly and it was easy to order! Amazing staff! Every single one of them!! Thanks guys for all your help! No offense, I hope I never see you again, but if I need to then I know I'll be taken care of and will love seeing your smiling faces again!

Not impressed whatsoever, with any department at this hospital. From gynecology, to neurologist and recently out patient surgery, all are sub par at best. No bedside manners at all. The out patient is a joke. They down play how intense the surgery would be. The pre op room was filthy! Looked like it hadn't been mopped in weeks. Not to mention the room is tiny. The nurse was high as a kite on pills or something. Kept slurring her words. She couldn't get my iv in and bruised my hand so bad. The surgeon was arrogant and condescending. When waking up after the surgery, I felt rushed to leave. The nurses seem to have zero bed side manner. Nobody prepared me for the pain of experience or the after effects of the breathing tube.Just gives the ick feel all the way around. I would not refer this hospital to anyone. Stay away. I will say the nurse Grant was so nice and made me feel at ease. There was also another nurse who was super nice when I was brought into the OR. She had tattoos/sleeves on both arms but I didn't catch her name. She gave me a huge smile and made me feel calm. So to them, I say thank you!

I wanted to get on here and say a name that helped me out with outstanding service. However. Everyone i dealt with with was so amazing, that I can't single anyone out. The staff here are outstanding. I came from 2 hours away in Wendover to this campus. And I will do so again for other health needs. Hands down rivals the U of U hospital and primary children's. The staff was there for us every step of the way with a smile. Also the food available was the best I've ever had at a health facility. 5 stars all the way around. Simply Outstanding!

My experience with the ICU staff at this hospital was absolutely unacceptable. Instead of receiving the compassion and professionalism that anyone would expect during such a critical time, my family and I were treated with disrespect and indifference. The lack of communication was shocking -- we were constantly left in the dark, and when we tried to ask questions, the staff acted irritated and dismissive. It felt like they judged us for caring and wanting answers about my condition. The way they spoke to my family was uncalled for and completely unprofessional. We were made to feel like a burden, not like people who were going through a stressful and emotional experience. There is no excuse for treating patients or their loved ones this way, especially in the ICU where emotions are already high and support is desperately needed. This hospital needs to seriously address the behavior of its ICU staff. No one should ever feel belittled, ignored, or disrespected during a medical crisis. There are many other choices for hospital in the greater area and I would choose to take my self or loved one to them instead.