Lake Whitney Physicians Clinic

After I took my wife to the clinic because of her severe back pain, a nurse practitioner she saw said she would call in a prescription to the pharmacy. After waiting a couple of hours, I called and they had not received the prescription. I called to talk to someone and got the usual "due to high call volume..." message so I left a message. Later I called and got the answering service, who could only send an email to the nurse. This clinic puts on a front that they care, but their actions are cruel and unprofessional. If I hear from them with a good reason for leaving us uninformed, I will post an update.

The wait time is an hour plus on most visits. It seems as though the physicians think your time is not as valuable as theirs. Front desk help is rude. I have had issues that required referrals that never happene . Medication refills not called in. I loved the nurse practitioner that was there but now that he's gone I'm considering finding another clinic.

Perhaps you may have had a good experience, but here is mine.. *Billing issues *Billing Staff says will call back, never did. *Was told BOTH if my insurances were accepted, *Wasn't told they bill code in a way insurance won't pay. *Was told they'd call me back and my account would stay in good standings until issue resolved. *Got a letter 4 months later saying my account was seriously past due. I pay my bills, this isn't coming from someone who expects stuff for free. But make sure to ask specific insurance questions, don't trust billing and coding, following through on verbal commitments, and I would suggest to keep on calling to make the issue gets solved. I'll drive to Waco or Cleburne before I set foot in there again.

Wow. They gave us 1:30 appointment and we get there to find out they are closed until 2 p.m for lunch. The girl in the parking lot said they told her 1 and she got there aldi to find out they were closed. Why would you do that? We canceled our appointment and went to the urgent care next door. The urgent care rocks.

Waited an hour just to get sons flu shot. We even had an appt and never once given an explanation of the long wait! Attitudes are horrible, but a very sweet nurse finally gave son his shot! Kudos to her!