UT Health East Texas Vascular Clinic - An outpatient department of UT Health Tyler

Sincere compliments to Dr. Robbins and his entire staff. They pinpointed the area of concern, have a plan to address it and I was assured I could flirt with his staff at least one more time. Seriously, a very capable and attentive group of highly skilled professionals. Thanks guys for alleviating my concerns.

I was referred to this place by my physician, a physician whose treatment of his patient should be the standard. My doctors staff is also always friendly and good, another standard that should be applied at all medical facilities. VT is an entirely different thing. The staff is rude and incompetent. They can't seem to hold onto staff members as well, which indicates they have a management problem. I had an appointment in August, they cancelled and refused to reschedule me until December, three months later. Apparently, they were "short staffed" and had no one to perform ultrasound until then. When they sent me a letter confirming my appointment, they set my appointment for mid January, acting like I never had an appointment in December. Today, I got a call claiming my appointment was tomorrow. Of course, I cancelled. If these people are this disorganized, rude, disrespectful and incompetent, they are not people who can be trusted. How can you trust any doctor who allows their staff to act like this, make unilateral decisions without even talking to their patient, and make appointments 5 months out? That's highly unprofessional and if they're that busy, patient care suffers and mistakes are made. I wouldn't be surprised if the doctor has been sued for malpractice. No excuse for lack of proper patient care. I would not recommend them. I told my referring physician he shouldn't recommend them anymore due to the above.

RUN FROM THIS FACILITY! If I could rate Vascular Tyler -1,000,000 stars I would. I came to them because their website stated they were lymphedema specialists and I suspected lymphedema from potential lymph node and system damage from a prior plastic surgery. I was told that they could do an ultrasound to see what was going on. I do not have health insurance and trusted that Vascular Tyler would do the testing and give me the results and some kind of options. I got the ultrasound done and was in with Dr. Kerns for less than 5 minutes. I had the opportunity to ask him a few questions about the methods I was currently using to ease my fluid retention. He wasn't incredibly helpful with communicating if what I was doing was good or not. Some things he agreed were good, but most he stated that he was not sure. I was told to go see a plastic surgeon. The results from my ultrasound were not spoken about during my extremely short office time with Dr. Kerns. I was handed a piece of paper with an infographic and numbers on it by a nurse on my way out the door. I was very shocked, dismayed, and displeased to say the least. I did not feel Dr. Kerns cared about me or my condition at all. The transaction was extremely cold and sterile. The plastic surgeon I consulted with shortly after told me to go to a vascular surgeon. This going around in circles was frustrating, so I called in to express that and was told by Denise she would look into a refund for me. A week or so later, I still had not received a call, so I called back in. She said she was still working on it. Another week or so later went by with no call, I called back in and got the same answer. In the meantime, I start getting bills for my visit which I had paid in full at the time of my visit. I tried to call into the billing office several times leaving voicemails as no one ever picked up the phone. No one ever called me back - not one time - from the billing department. I kept getting bills. 4-6 weeks after my visit, I call back to talk to Denise and am told she's not with the company any longer. I made contact with at least 2-3 other people who said they'd look into my situation and give me a call back. None did. The most recent phone call I was told that the Office Administrator, Mike Watson would be calling me back. About a week went by and he did not. I called him and left a voicemail today. He called me back. The conversation did not go well. I did finally learn the results of my ultrasound through him, months later, which would be the only positive result of the call. This is ridiculous and something Dr. Kerns would be responsible for at time of visit. I asked for a refund as the level of care was very low, I was not given adequate information for the services provided, and was not given support considering the website claim of Vascular Tyler being lymphatic specialists with options for treatment. I was not given any options, just shown the door and told to go see someone else who wasn't able to help me and referred me right back to where I started with Vascular Tyler. As I was stating to Mike about the poor service, feeling robbed, and not cared for he told me he wouldn't be talked to like that and continuing to call would not get me the answers I was looking for and hung up the phone on me. This is NOT what I would consider compassionate, caring or professional. I just wanted my $490 back so that I could actually go somewhere that focused on my issues and provided legitimate answers so I could live a better quality of life. Vascular Tyler took my money and left me high and dry without one bit of feeling bad about it. If you suspect you may have lymphedema, please save your time, money, and sanity by NOT getting an appointment with Vascular Tyler. 0 out of 5 stars.

I had an ultrasound done today by Pam. She was very nice and very good at what she does. The office staff at the imaging department was awesome.

Great place freindly knowledgeable staff. Complimentary Coffee or tea or water. Quick and we'll done