Houston Methodist Cardiology Associates

This cardiologist's office has a sign at the front desk stating that their commitment is to "ALWAYS provide EXCELLENT CARE." Unfortunately, our experience was the complete opposite of that promise. The front desk staff and nurses consistently come across as irritated, impatient, and uninterested in helping their patients. Their expressions and attitudes make you feel like you're bothering them just by checking in or asking a basic question. It's especially disappointing to see this behavior while the sign in front of them proudly claims excellence. Asking a question while they're on their phones--sometimes even watching videos--feels like an offense. During procedures, such as ultrasounds, the instructions are unclear, and when a patient doesn't immediately understand, the staff acts annoyed, as if patients are expected to know what to do without any guidance. No one should feel like they're ruining someone's day simply because they are sick and need care. This experience absolutely does NOT uphold the commitment posted at the front desk. I truly hope the clinic manager takes this seriously, because patients deserve compassion, clarity, and respect--especially in a cardiology office where people are already anxious and vulnerable.

My original appointment was pushed out another month or so, and I assumed all the tests that accompanied that appointment were transferred as well. For whatever reason, they weren't and the staff scrambled immediately (at the endemic the day by the way) to have the tests completed like the original appointment. They knew I wanted deeper analysis, answers, etc. They cared enough to get the tests done ASAP, so I was not frustrated awaiting several more days and a trip back to the docs office. Dr Koo and his team did a phenomenal job!

Dr Koo's office called for me to come in earlier than my original appointment; however, Dr Koo was running late and had to wait almost to my original appointment. He needs to slow down when he is explaining everything to me. Almost like trying to rush you out to go to his next patient. Had to have him repeat everything so I could understand what he was saying.

Dr. Shan is an outstanding cardiologist -- professional, efficient, and truly personable. The visit was thorough and never rushed; he took the time to answer all my questions, and the whole team offered top-notch care and professionalism. I highly recommend Dr. Shan for excellent cardiac care.

All would be 5 if only Dr Koo would actually listen and go over things a bit slower as when older hard to follow.. his 15 minutes could show a little more physician/patient interaction.. quick greeting "How you doing" doesn't pay attention to how patient answers. Sits down and starts his common computer profile.. even visit discharge summary on My Chart doesn't list patient concerns.. maybe specialist but could show some attention to patient and stay within his slotted time slot given