Patient
Office visits are extremely short after a very long waiting period. You'll be lucky to see the actual doctor for a total of 10 minutes. There is apparently only one person in the office who can handle prior authorizations and she will repeatedly tell you its not her job to call insurances, push you to talk to your doctor about other options rather than do her job. If something is not covered by insurance they will not attempt better options. If you're older they may care about you, but if you are younger and having issues don't bother. Definitely NOT an office that cares about you or your health.