★★
Specifically the orthopedic clinic. I had a claim denied and then I asked for an appeal. Instead of letting me know that it wouldn't work because they needed a, b, and c, and perhaps she's setting it up so that we could take care of a, b, and c, they never call you, never try and fix anything. The "lady" that deals with appeals will drag you on for over a year while you just continue to be in pain, and then she will also treat you like a piece of garbage while you're on the phone. She will consistently cut you off, tell you she knows how to do her job, but yet won't actually do anything to help. Good luck
★
Edit: 2 months later I just got another bill for another 1,300 which I have no idea this amount how they ever come up with. They are ridiculous
WARNINGS just DONT GO
I was here for annual checkup while I told everyone, front desk nurse and doctor that I want basic preventive care checkup that my insurance covered for 100%, even the doctor was telling me it's sad to hear me trying to fight for the bill i never agree to pay for. but still gave me a $200 bill for a disease that I never agreed to pay extra for that exam. And I had been on the phone more than an hour they wouldn't be willing to do anything about it. Simply try to rob people. ROBBERY!!
★★★★★
Always a good experience here with specialist doctors. Facility is easy to get to, ample parking. Be sure to use the check in on the first level then go to the designated floor for your appointment. Nurses are very polite and accommodating. My doctors that I've used here have been outstanding.
★★★★
9/3/2025: Update: I should have done the update earlier. After the review posted, not long, I was reached out by Baylor Scott & White. The charges were reviewed and revised.
Based on that experience, I am updating one star to 3 stars.
To fellow patients, be careful when you try to make an appointment in a doctor's office inside a hospital for the first time. You might be charged as an outpatient.
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Systemic Way of Overcharging Patients.
Stay away and Be Aware!!!
I took my son to see Dr. Neak on 1/10/2025. He had a foot injury two days before the appointment. He was not in much pain, but the X-ray showed he had bone fractures on his two smallest toes of one foot.
Doctor looked at the X-ray and said he needed a boot for the injured foot. Shortly after that, doctor left the room. He did not come back again. All was like a regular doctor office visit, and I did not expect he would be back into the room either. Dr. Neak did not stay any time longer than that of a regular doctor office visit.
We waited a while in the room. Eventually a nurse brought in a boot. At first the boot size was too big, and then a smaller size boot was brought in. My son put the boot on, and we walked out of the doctor's office.
All seemed normal until the bills rolled in.
The actual bills came in roughly after one month. My insurance company had processed the claims. Let me list them out below. I had called my insurance and had called Baylor Scott White Billing too. I spent > 1 hour talking to them, but it did not help at all. I was surprised even more after learned how the claims were justified. The explanations of the claims would shock you.
Four Claims with charges:
1. Dr. Neak Office visit cost about twice a regular doctor visit would cost. My insurance told me it was not because Dr. Neak was a specialist, but because the claim said the office a long one - longer than a regular dr. office. It is a 45 minute dr. office visit claim.
OK, I thought. It must be the boot thing prolonged the office visit time. A regular dr. office does not need to spend time trying out the boot. Anyway, here's the charge:
*** Doctor office claim: $322.00; Amount Allowed: $217.95 ***
2. A surgery charge in the same claim as '1': I was told anything happened besides the doctor talking to you in a regular dr. visit would be put into the Surgery category. Well, I guess the nurse with the boot thing must be the "surgery".
**** Surgery claim: $477.00; Amount Allowed: $242.96 ***
3. Medical Supply: a separate charge. Must be the boot again.
**** MEDICAL SUPPLIES: $335.04; ; Amount Allowed: $161.95 ***
4. The most outrageous charge of all: Baylor and Scott white charged an "outpatient services". When we called BSW billing and told them we never left the same doctor's office, they said it did not matter - they could call the same doctor office visit room a treatment room. Also I was told that I signed all papers when I came in, so it means that I agreed to be charged by whatever they regularly would charge. Regularly, excuse me? Your regularly doing something wrong does not make it right.
Well, I did sign the papers when walked through the door, but that did not give hospital the rights to charge patients whatever did not make sense.
Anyway, I guess It is all the boot, which was brought in by the nurse, was labeled as "SURGERY". Wow, some surgery happened, the hospital must have to seize the opportunity to make a charge too. The claim said - SURGERY happens in the clinic treatment room. Wow, the same doctor office is labeled differently, now the label started to generate some revenue too. Here's the charge:
**** OUTPATIENT SERVICES: $1,180.17; Amount Allowed: $581.82 ***
Baylor Scott White also made an attempt to add an entry of an "office visits" of $325.00 in the same claim they did for "OUTPATIENT SERVICES", but fortunately my insurance gave it a $0 Amount Allowed.
Fellow consumers, I do not think we are patients in the eyes of hospitals and doctors, we are consumers. Please be aware, please be careful. God bless.
★
Sasha Morales Otero treated me multiple times for infections that were not present. I informed Ms. Morales Otero that I had an oxalate poisoning/Hyperoxaluria, that I pee out calcium oxalate crystals and Ms. Morales Otero ignored me. Ms. Morales Otero kept telling me that no infection were present via the urinalysis, but when I'd ask for something for the pain, she would write prescriptions for antibiotics and nothing for the pain. Ridiculous behavior. Ms. Morales Otero left me in severe pain, untreated and misdiagnosed because Ms. Morales Otero refused to see the accumulation of calcium oxalate crystals in my urine because she would not perform a urinalysis to check for these crystals. Pissing out calcium oxalate crystals is extremely painful and Ms. Morales Otero gaslit my symptoms to fit some bogus UTI diagnosis and interstitial cystitis flares. Pissing out calcium oxalate crystals is not a symptom of a UTI or interstitial cystitis. Ms. Morales Otero is a bully that uses her position for malicious purposes. Why wouldn't she just order a urinalysis? She would have seen this accumulation of calcium oxalate crystals. Ms. Morales Otero tried convincing me that I did not have Hyperoxaluria, that I have Interstitial Cystitis when I do have Secondary Hyperoxaluria. I am missing the oxalobacter formigenes, the good bacteria that breaks down oxalic acid in the body. I acquired Secondary Hyperoxaluria from antibiotic abuse because doctors are lazy and over prescribe antibiotics for no reason. My oxalobacter formigenes are below the detection limit meaning there is none left. Ms. Morales Otero harmed me by prescribing more antibiotics for no reason. She even stated that no infection was present and then contradicted herself stating it was the start of a UTI. She doesn't know. Ms. Morales Otero is a very incompetent, deceitful and negligent nurse. I don't recommend her to anyone, especially urology. She can't differentiate between infections and bacteria colonies. She will lie, manipulate and gaslight your symptoms to fit some bogus narrative that she is comfortable with, leaving you sick and confused.
