Memorial Katy Cardiology Associates - Houston

A patient at Memorial Katy Cardiology for years and I used to recommend them without hesitation. Unfortunately, since their acquisition by U.S. Heart & Vascular--a venture capital-backed national group--the quality of patient care and service has sharply declined. Scheduling tests or procedures by phone results in long hold times, un-returned voicemail messages, and being bounced from one staff member to another. They tout their online portal (Healow) to schedule appointments, get test results and access patient records, none of which can be done. These and other features are non-existent and the staff is clueless as to the portal's lack of actual functionality. Appointments are harder to secure, the front office seems overwhelmed, and communication is inconsistent at best. What was once a responsive, patient-centered practice now feels like a cog in a corporate machine. The deterioration of this practice seems to reflect a national trend of VC-driven consolidation in healthcare, where profit motives often override patient care. California recently passed legislation requiring state approval for healthcare acquisitions--an acknowledgment of the deterioration in patient care resulting from this trend. Memorial Katy Cardiology used to be a standout. Now, it's a cautionary tale. Patients deserve better.

Unfortunately I couldn't leave less than a one star review. This place is worse than a third world fish market. They have the absolute worst staff whose only job is to kick out their patients as fast as they come in. They never answer their phone. And if you walk into their office the girl at the front desk will give the death stare instead of trying to help you. I am surprised as to how they got any good reviews.

We had a wonderful experience here. They had us in and out. They were prepared for us and we had no issues. Nice staff too.

You're going to be very disappointed trying to make appointments and trying to reach people on the phone. They'll take your money. But they make a lot of mistakes with scheduling and insurance authorizations. And the communications with patients is awful. Overall it feels like the office is being run by children. I have shown up to appointments only to find out they were canceled they didn't even leave me a message. There's no place for feedback it appears to have become a big business rather than a healthcare facility

This is the absolute worst billing department I have had to work with. They finding new ways to bill me over two years after my last visit. They found a new bill two months ago that I paid. Then found yet another bill and turned me over to collection the same day. No customer service will answer my call, wait on hold and receive rude response and am told they will call me back. It's a shame, because one of the Doctors was really good, but can't work with their office staff.