Texan Cardiovascular Institute

Front office staff and supervisor suck! Front office staff are inefficient and often times clueless even when I ask a single question like asking for a doctor's excuse. The front office is incompetent and unapologetic when they constantly mess up. At least 2x per year they fail to get an approved authorization from the VA for approval of continuance of care in time for my next scheduled appointment due to them not submitting the request in a timely manner. This is a heart doctor and all appointments are important. Usually, it is because they submitted the request 1-3 business days before my upcoming appointment. The reason I still give a high rating despite this is because thw doctors I have seen there are great. Dr. Nasur and Dr. Taha. I only stay at the office because of the doctors and technicians. They are great!

Helpful, very friendly staff and medical assistants but the cardiologists doctors seem to lag behind a bit. I haven't been better with my condition, I've told these doctors that info at every visit and not much is being done. Appointments feel like DRs want you out of their hair ASAP, they don't tell you in much depth about your condition and I feel dismissed. Not angry, just disappointed as I hoped for a more thorough approach to my care but overall a decent place.

Doctor Taha is amazingly nice. Spoke in a way to help understand. Really liked him.

I have sitting here at home waiting to see if they call me back a lady name Brenda said she would call back, I waited until 2 yesterday Then I called,she said that going to talk to manger,all I wanted was answers about my insurance. Going to see if they call me back on Monday, Tuesday, or Wednesday an no later. Then I'll look for some other place.

Absolutely worst experience. Arrived early for the appointment and then they take my mother back a few minutes after the appointment time. And a hour and half later I go to ask when will my mother be done and they tell me the doctor never showed up. Totally unexceptable.