Patient
Kim has no customer service skills and hangs up after getting an attitude just for asking about a soon to be patient who's in the hospital needing bypass surgery. Rude and not patient at all when dealing with really sick patients and loved ones who just need direction and/or information. The other ladies are much more calm and helpful. Just can't believe a person like Kim is in a position that deals with really sick and worried people. Dr Morales should have her reprimanded or fired. This is not a good reflection of the doctor!