★★★★★
I went to the ER tonight. I has checked in by Heath. Heath was very professional and great customer service. Don was my triage nurse and was also very professional. Dr. Henson addressed my concerns. Rita drew my labs and was beyond pleasant! Both nurses that I saw tonight were very kind and attentive. I felt less anxious about the ER visit due to this amazing staff!!
★★★★★
Texas Health Huguley Hospital and Medical offices are a life saver. Hospital setting is professional, well managed and patient care is utterly wonderful. Physicians services attached to the Medical center are able to treat or provide services for almost any health condition. Patient check in check out is professional and well managed. On site Lab for blood work etc. is located near main entrance and the staff is extremely professional and knowledgeable of their duties. The imaging center can handle x-rays, CT, MRI and other screening and test procedures. The surgical center is also remarkable, clean, well managed and patient care is outstanding. Pre op and post op care is 100% professional. Nursing staff , RN, LVN, or students are well trained, polite, professional and knowledgeable of patient care and needs. Medical Technicians are also professional, well trained and knowledgeable of their duties. In short HUGULEY is absolutely the place to look for professional health care.
★★★
Psychiatrics could definitely use some assistance with ratio and mental illness and trauma informed care. My first nurse, Kim, I think is her name was gentle, kind and caring about where I am at and was eager to see me grow. There was a male nurse who worked quickly between patients, and you can tell he loves his job. Everyone else on staff was awful, obnoxious and a bit rude, if you ask me. And as far as staying here for any length of stay? Terrible idea. The food was a slightly flavored edible plastic like grub like plastic, I would rather just not eat- but that move in a psychiatric unit would only just extend my non existent treatment plan. I had asked for details, and I guess treatment is as simple as "take these and don't off yourself." What doctor keeps his patients literally in the dark about their treatment? Both drs I encountered on the unit were basically apathetic, cavalier and arrogant instead of introspective. In fact, I left AMA because I did not feel as if my questions were answered appropriately, or that my care was handled with consideration of prevailing circumstances and conditions, or diagnosis. I felt trapped, irritated and anxious while I waited for an evaluation, so I could further understand and learn to live, cope and thrive without being hindered by fear of my own brain! Thanks for the speedy AMA, Hugley! I would not recommend this hospital's psychiatric unit in retrospect. If you care about your loved ones and want them to have the very best chance at receiving help for themselves, please first consider doing a deep dive for a treatment facility that will fit their specific needs. County hospital or private health practice, I deserve to be treated as if not only am I choosing to be there, but I want to be there as well. After I walked into the lobby, belongings in tote, I felt like I was judged by security guards, and immediately went back outside for air. When I got back into the ER and saw a doctor (which was more so timely than anticipated) to assess my need for inpatient care, I was shown to a room that I assume allowed visitors at as late as 3 am? Fort Worth police came to visit me. No idea how why! They were a bit concerned I suppose, but so was I! If you're looking for compassionate support, this isn't it.(c 2025 AJW)
I remembered when given amthe option of where I could be transported to for mental health inpatient treatment, I decided I really wanted to go to the Springwood location for treatment, and really felt pressure and persuaded to stay at Hugley, which contributed to my existing anxieties. I was treated as if I had not checked myself in amidst a mental health crisis, and I did not receive the necessary medical attention I deeply needed at the time and place. From nurses and other medical staff speaking and joking alarmingly loud for an ER floor in the middle of the night while I have just checked myself in and am trying to maintain myself sufficiently, when I had spoken up about anything, I was looked at like I #1. Had spoken a foreign language to these people. And #2. They acted as if they were just goofing off. Lastly, cops coming into my room after I asked if I asked to step outside for a cigarette, was a little nerve wrecking and i immediately felt uneasy. I don't even know what else to say about a county (or any) hospital that allows staff who should be thoroughly trained (or retrained) to be able to maybe do anything besides sending police into the room of a voluntary, non violent or otherwise combative person/patient.
★★★★★
Much better than my previous visit. I was taken back to OPS quickly. There were several people checking me in. I don't remember all their names, but Melissa was my primary nurse, one stick IV. There was a delay for the procedure, but I was provided frequent updates. There seemed to be some staffing issue in Endo, but hey, it was lunchtime. I know organized chaos when I see it. Oh, Duke, the most thorough assessment by anesthesia i ever had. Good job everyone.