TriStar Hendersonville Medical Center

I recently visited the Tristar Hendersonville ER and was impressed by the prompt care from the ER staff and nurses. They acted quickly, communicated well and made a stressful situation more manageable. My surgeon, Dr. James McDowell, was incredible. Excellent bedside manner - he took the time to thoroughly explain the procedure, answer questions, and help me feel completely at ease. I couldn't have asked for better surgical care. However, the nursing experience on the post-operative floor was extremely disappointing. I encountered ongoing challenges getting even simple necessities, such as water refills and the compression device connected after surgery. I was also never given any of my twice daily medications during my stay but was told multiple times not to take the same thing I brought from home. I typically saw the nurses when shift changed or when I used the call button, and even then they often did not return with what was requested. I regularly had to make multiple requests for the same basic needs, only to receive them hours later - if at all. It was noticeable that nurses were frequently gathered in groups of 2-3 walking up and down the hall socializing rather than checking on patients. Overall, the ER and surgical care were exceptional, but the inpatient nursing care fell far below expectations.

I checked in at the cardiac bldg bcuz I thought that's where the calcium score test would be. I wish I knew the lady's name who checked me in bcuz she was very nice and instead of telling me to to go to the main building of the hospital, she checked me in and walked me down the hall to the actual unit where I should've checked in. That's great customer service! Once I was at the right place, I waited longer than everyone in the waiting area but when I inquired, they politely explained the reason and not long after that, they called me back. Both the man and the woman at the check in table were nice as well. The technician was also nice and professional and answered my questions. It was definitely a very good experience all the way around. Thank you!

From the time I entered the hospital everyone that I came in contact with treated me with kindness and respect. The ladies that prepared me for surgery were awesome. The anastiologist and his team came and spoke to me saw that I had some anxiety and treated me. After my surgery ALL the nurses that were involved with my care I loved them ALL. They provided me with the BEST experience and care that I've ever had at a hospital. I want to give a special shout out to Morgan and Kelcee.

I recently gave birth to my first baby at Tristar Hendersonville Medical Center, and the care we received at the Birth Center was truly exceptional. As a first-time mom, I felt so supported and reassured throughout the entire experience. The nurses Mayra, Grace, Julia, and Aspen--were incredible. They were not only knowledgeable and attentive, but also so kind and compassionate, making us feel safe, informed, and cared for every step of the way. The Birth Center was very clean and comfortable. The director checked in multiple times to ensure we had everything we needed, which meant so much to us. Even the janitorial and nutrition staff were kind and professional, adding to the overall experience. I highly recommend Tristar Hendersonville, especially the Birth Center, to any expectant moms in Middle Tennessee. We're so grateful to have welcomed our baby in such a caring and supportive environment.

I couldn't have asked for a better experience. From the moment I arrived, the care was warm, respectful, and incredibly supportive. The nurses were absolutely amazing--kind, attentive, and always checking in to make sure I had everything I needed. It truly felt like patient-directed care, where my preferences were heard and honored every step of the way. They helped create a calm and comfortable environment during what is such a personal and intense time. I felt safe, respected, and genuinely cared for throughout my entire stay. I'm so grateful to the entire team for making my delivery such a positive experience. Highly recommend this hospital to any expecting parents looking for compassionate, patient-centered care.