Jon Francis Lucas, MD

Words cannot describe how unprofessional Dr. Jon Lucas was. Healthcare at Prisma continues to be unsatisfactory. I came to this doctor for what was supposed to be a second opinion. Upon arrival his front desk staff was incredibly rude and would rather talk about outside work events and parties, than to help/check in patients coming through the door. When we finally got back to the room with Dr. Lucas and my wife and daughter, he had obviously been in contact with the first cardiologist we saw. He DID NOT COMPLETE his own assessment of my daughter, but instead reviewed the notes of the other cardiologist and based his findings off of their assessment. The entire appointment was created for the sole purpose of getting second opinion after talking with my daughter's pediatrician. That is NOT what was done. My daughter is 10 and has dysautonomia, she needs immediate help, as she is missing out on so much school and daily life events. This doctor came in the room, stood as far back from us as he possibly could without being in the hall (as if we were diseased) and did not listen to my daughter's heart, check her skin, eyes, mouth, stomach, heart area, he did NO exam at all. I do however have an entire document from him in her MYCHART showing he did complete an entire exam. This is malpractice to fill out a document saying you completed a thorough exam of someone, when you did not. I will show it below. His only real suggestion for us was to have her wear compression socks. When we asked where we could find some for a child her age his response was "I don't know". This behavior honestly came as no shock to me and my wife, and my daughter, since we have been treated like this many time in healthcare facilities (especially PRISMA). There are so many doctors out there, and none of them seem to actually care about the health and wellbeing of their patients. What really shocked me the most, and what I find absolutely disgusting and unacceptable is that this doctors chart notes and "findings" in the MYCHART summary letter, his entire write up and assessment was an absolute lie. In his notes he states topics of conversations that were never had, he says he listened to heart- never picked up a stethoscope. Even after how HE treated us, dismissive - rude - not even completing an exam on my daughter - he has the nerve to write in her treatment notes "If there continues to be concern for a cardiac source for her complaints, I recommend an additional opinion with a different pediatric cardiology group in the region. I will be happy to provide contact information for any group in the country that the family would like to have evaluate." What kind of pediatric cardiologist does this to a ten year old? You can be angry with parents all you want, but you are heartless doctor that shouldn't be near a child. The environment of PRISMA is not conducive to real compassionate healthcare in the upstate, and the monopoly they hold in this area is criminal. Doctors like Jon Lucas should be severely reprimanded for his abhorrent behavior.

This is my been my second time to meet with Dr Lucas he's an excellent compassionate knowledgeable doctor. He spends as much time as one needs to address their needs. The complete staff from the receptionist to all the assistance to the x-ray technician are all so compassionate considerate and very kind. I would highly recommend this practice to anyone I was referred to them because of a concussion and I'm very grateful to found them. And again I can't speak highly enough of Dr Lucas.

Front office staff was busy chatting and not paying attention to check in. Hello - patients are waiting to get checked in ?? Doctor was smug, other staff like nurse techs were nice. Snotty bratty dr. would not come back to him. maybe a different cardio dr is better here. also no clear signs on where to go.