Patient
Trying to get an appointment here is a nightmare. My first time being referred in September, I called to check on status of appointment after a week and was told they hadn't received a referral for me although my PCP had sent it. The following day I called back and was told they actually did have it but didn't have any appointments until the end of November. Because I was dealing with acute concussion symptoms, I sought treatment with PT rather than wait. I was re-referred to this clinic in December due to cognitive issues my PT didn't feel were progressing. I called after a week again and was told that they had the referral and were just waiting for the doctor to review it, and someone should be calling me by the end of the week. I heard nothing all through Christmas or the week between Christmas and New Years. I called again today to follow up and was told that there was no referral in my chart. I know I am the one with the concussion, but I don't understand how the referral was there 2 weeks ago, and doesn't exist now. In general that is frustrating, but specifically it is a minimum 6 week setback to have a new referral faxed again and then wait out their several week process to see if I can get an appointment. I'm sure the actual care by this team is excellent, but unfortunately you have to get past the extremely poor scheduling staff.