Patient
The staff is not only rude and unhelpful, but unable to handle simple tasks like returning phone calls and taking accurate messages. I've honestly never dealt with a less professional medical staff. I have wasted 8 months attempting to work with them. They have made mistakes multiple times on orders for testing, including one of the technicians having to call the doctor to explain why he couldn't do the orders, and waiting over a month to submit preapproval causing cancellation in the testing. Even after being informed as to why the issues happened, and me explicitly explaining what the insurance and testing facility have both confirmed the issue was, multiple clerical errors on the cardiovascular Institutes part, the nurse informed me it couldn't have been their fault and both my insurance and the testing facility were wrong and I would need to handle it myself. I've waited over an hour to have blood pressure taken because the staff didn't seem to believe my PCP. My PCP was treated poorly and rudely by the staff because their inability to keep things in order. After test results were available, and being promised the cardiologist would call to discuss the results, 7 weeks have passed and still no information. I've been hung up on because I told the receptionist not to yell at me. After 8 months of dealing with ineptitude, I'm glad to say I'm finally free. Don't waste your time. Honesty the worst "office" I've ever dealt with.