Patient
After ending up in the emergency room over the Memorial Day weekend in afib a month after surgery at Penn. Dealing with some new issues since. Call supervisor Christopher doesn't know how to train his employees to do their jobs properly. I called at 8:40am to try and talk to a nurse about some symptoms I've been dealing with. The woman I talked to said she would get it over to someone immediately and to expect a call back soon. After waiting an hour I decided I'd call again to check to see if I was forgotten about or not. Talked to second woman got the same info I gave plus some newer symptoms that came up within the hour. Only to be told I'd get a call back again. I asked how long the wait would be this time. I was told I should wait another hour to two hours. I gave them three and a half hours. This has been four and half hours before I called again very obviously annoyed. Turns out the first two women I talked to didn't write half the issues down, and missed the most important part that the nurses needed. I am now waiting again for the third time five hours after my initial call to get some kind of direction from a nurse on how I should be trying to handle my situation.