McKenzie Heart Group

I love my cardiologists here. But the medical records office is a nightmare. I had an echocardiogram on 2/28/25. The results didn't show on my portal until late August 2025, eight months later!! I had needed those results when in Wyoming--where I experienced heart failure--and they weren't available. When I returned to Oregon I was referred to a HCM specialist at OHSU. The wonderful HCM specialist there needed my actual echocardiogram film, so both they and I asked McKenzie Willamette heart group to send that to OHSU. More than a week ago I asked them to send the film again, more than a month after we originally requested it. I was lied to by omission by Lisa in the medical records office, who proudly told me she tried to send it unsuccessfully for a week to OHSU via PowerShare. I insisted she overnight the disc to OHSU. I asked to speak to the manager and left a message and didn't hear back. I spoke to Tanya the office manager today--who at first said she'd find out what happened, hold people accountable, make sure my record was sent and call me back. Tanya did call me back--then threatened to fire me as a patient, and literally told me I NEED TO BE PROFESSIONAL. I'm not a professional--I'm a patient. She tried to intimidate me by telling me I was an awful person who'd spoken to others there as I was speaking to her--even telling me she'd spoken to my cardiologist about me. I had portaled my Dr the day before when I didn't get a callback from this manager. She's ONLY WILLING to provide me with one copy of my echocardiogram--even though I need one for myself and one to send to OHSU. She claims the disc was sent to OHSU on Tuesday, but why didn't the medical records staffer, Lisa, tell me that? When I asked Tanya for proof of mailing such as a copy of an overnight shipping receipt, she said she didn't have that, and wouldn't provide it. Last week I had asked my cardiologist why medical records was so delayed and he had no answer. Why doesn't McKenzie Heart Group medical records understand that these records are not theirs, they are the patients, and why don't they act as if these records are a matter of life and death--because they are. Beware...

My ultrasound tech did a great job. But believe all the reviews about the office's wretched communication. New personal record of 13 phone calls to a place with absolutely no response. I'll drive to Salem or PDX before I go back. Edit- the audacity of asking me to call them given the nature of the complaint. They didn't answer. Predictably.

My PCP sent a referral which was supposed to be scheduled within 48 hours, they never contacted me. After almost 2 weeks, I called every day and was never able to reach anyone except for once when someone named Amanda, who immediately put me on hold, and after an hour waiting there I gave up. Even when selecting the "referral" option, I was always sent to voicemail, which were never responded to, despite the message stating to expect a response within 48-hours. I've asked my PCP to refer me elsewhere, as I don't trust I'll be cared for here. Urgent health concerns are yours alone at this practice, they treat their charges with aloofness at best. Avoid.

I have been with McKenzie Heart since 1997 when I had three heart attacks. 1998 had 5 by passes. 2016 had aorta valve. 2024 had three steins. Dr. CHAPPEL was always there, with the whole team. Kenzie has been my cardiologist since 2016.Always informative and encouraging. I owe my life to them.

I waited 3 weeks after my dr. Requested an echocardiogram, just to get in for the echo. I have now been waiting 34 days since the echo to see a cardiologist, despite several calls, waiting on hold, leaving messages and never hearing from them. My doctor's office even called them to see what the holdup is. Still no results. I'm extremely frustrated at their inability to run the practice efficiently. All they have to do is call and set an appointment - even if the appointment is weeks or more out - it simply does not make sense that they won't do this.