Kaiser Permanente Sunnybrook Medical Office

The doctor and assistant were excellent. The doctor recognized my foot problem immediately and was able to alleviate my pain very quickly. The assistant made me feel at ease and comfortable. I was very grateful to both. Well done

I've been a long-time Kaiser Permanente member, but my recent visit to Sunnybrook Medical Office was very disappointing. I had a 4:30 appointment on September 10th and arrived around 4:20 to check in. The front desk staff member, Amy, was extremely unfriendly, dismissive, and unprofessional. She told me (without checking the computer or making a call) that my appointment was delayed by 45 minutes, gave no explanation, and spoke in a very arrogant tone. When I politely asked if I could take a short walk during the wait, she responded harshly and told me I could not leave the building once checked in. As someone recovering from surgery, I needed to move around, so I stepped out briefly. While I was nearby, a nurse called asking where I was, which made the situation even more stressful and embarrassing. The front desk is the first point of contact for patients and should reflect care and professionalism. Unfortunately, Amy's behavior did the opposite. Kaiser should take this seriously and provide better training for front desk staff. If this type of service continues, I may consider switching providers.

Dr. Cho (surgery) is the absolute best! He is so kind and considerate and really values patient autonomy. I deeply appreciate his thorough exploration of the options to help me heal and his consideration for what works best for me. He gives his expert opinion and helps weigh the options available. The way Dr. Cho approaches my concerns and plans with me the best route to take for me makes me feel like I matter, the my goals and values matter, and makes me feel confident and hopeful. Visiting a surgeon can be unnerving, as procedures for health conditions are not something people generally look forward to. Dr. Cho alleviates the nervousness with his compassion and the time he takes to provide individualized care. I cannot recommend him enough and would trust him with any surgical needs I might have (hopefully none for the foreseeable future). I'd also like to share appreciation for his MA at today's visit, Agnieska. She was very kind and compassionate and helped me feel at ease before my minor procedure. I felt comfortable in the space the two of them created and this helped tremendously with the procedure and process. Thank you both very much!

Super nice staff always busy and caring. They have the answers if you ask and are great at providing all inclusive care. My doctor is in good contact with all my specialties and helps make and organize my appointments each month.

The surgery staff are efficient friendly supportive and highly competent! We couldn't be happier than we are during a difficult time. Thanks so much to everyone in the cancer treatment department