St. Charles Cancer Center - Bend

I recently completed a treatment and infusion program at St Charles Cancer Center located in Bend,OR. My wife and I want to commend and express our gratitude to all the members of the St Charles Cancer Center team. It Is truly a team effort beginning with the staff in the check and registration area. They are very professional, courteous, and welcoming. When you're receiving an infusion, you have some time to observe the nursing staff and other team members, as they are performing their various duties. It was very impressive to observe the professionalism, working together, the caring attitude and a sincere desire to help the patient in any way, as well as, those accompanying the patients. I also wish to recognize my oncologist, Dr. Joshua Gulvin. From our first meeting and throughout the treatment process, he met with us before each infusion, providing updates, listening to our concerns, and patiently answering our questions, of which there were many. He was very encouraging, attentive, confident, and displayed a higher level of knowledge and professionalism. I highly recommend St Charles Cancer Center.

I have completed 19 infusions (not including the saline infusions when chemo was making it impossible to swallow) over 12 months at the Cancer Center and I cannot say enough nice things about the center itself, the reception personnel, schedulers, nurse navigator and the infusion nurses with special mention to my infusion fairy that brought me tea and lunch. You all made a horrible time of my life so much better. You all had a kind word, a smile, a blanket, held my hand when I cried and offered so much support. I honestly believe I couldn't have gotten better care anywhere else in the world. Thank you all so much for being the light when your patients are in a dark tunnel.

Soon I'll be receiving treatment again, at the cancer center. I was treated there 4 years ago and cannot express how grateful I am for the care I received at that time. The nurses were totally proficient and also caring, which helped me to feel comfortable and confident in the life-saving treatment they provide. As a retired R.N., I can compliment them in the highest regard.

I was shocked to see an overall review of 2.9 for St. Charles Cancer in Bend. I'm a patient there and I have never had a more courteous staff or support group attend to me and my family. Having a Cancer diagnosis is shocking and I've been up and down with my emotions. I have access to all of the professionals that I need. Even after hours. There is support for my caregiver (spouse) for no charge. Anyway, I couldn't say more about how these great people have made my Cancer journey bearable...even having a chuckle at times. Happy Holidays to all inquiring if you're needing a great place to treat our scary disease. It's a fight we can do...together Rachel Wagner

The care upstairs after surgery once my dad got to a room, was great. The doctors and nurses were very attentive and communication was excellent above and beyond. But first impressions at check in, was the very worst I've seen. No compassion, not friendly. Not sensitive to reason we were there. If you don't like your job get a new one. We are already taking on alot with what our falmily is going through. A bright smile and pretending you care goes a long way on tough mornings when your dad is facing pre-op for lung cancer. The old lady opening the doors need a lesson in customer service and understand that it's our money funding her pay and benefits.