Patient
He reminds me of the time I lived in New York where most people, particularly professionals, are short and direct, nothing is sugar coated, but if you ask questions, you get thorough answers that you can depend on. He made me feel he'd go to bat for me with the insurance company so I could get the treatment, meds, and tests that I need. That's much appreciated. There were a few glitches (my appointment time was later than I had originally been told, and they were down a technician) but who bats 1000? Not me. The receptionist is nice as was his other staff member. They have my confidence.