Catholic Health Urgent Care at Centereach

Went in with my son for a finger injury. As a healthcare provider from another hospital system in NYC, I feel the need to write about our experience at this location. I'll give 5 stars for their staff, however, I would only give 2 stars for how the office is managed in regards to staffing. We were checked in and seen very promptly by Danielle. She was so kind, compassionate but also apologetic because she had to juggle check-in, rooming patients and taking history and vitals. As she exited the exam room to head back to handle the front desk, Ken, our PA came in right away and performed his assessment. He was also very kinda and knowledgeable. He recommended that we wait for x-rays which is exactly why I brought my son to this location (I knew they were available here). However, the person who conducts the x-rays at this location (Michael), which is also their front desk staff, had just been sent to their Ronkonkoma location to perform an x-ray for a patient there! So we had to wait for him to return in order to get our x-ray and finish our visit. As we waited for Michael to return and conduct an x-ray on my son's finger, the waiting room began to fill up and Danielle and Ken were quietly scrambling to accommodate everyone in the most efficient way they could. Again, the staff themselves were wonderful despite being pulled in many directions during the busiest holiday season. I feel terrible for them and hope that the large hospital system they are part of recognize their efforts and either provide them additional staffing assistance or at the very least a nice holiday bonus or raise!

PA, Kenneth Barry was wonderful. He was very professional and empathetic. As a former hockey player, he knew exactly what was important to my Grandson. He was very thorough and made sure he received top notch care. Excellent work! The Medical Assistant was a joy as well. She was compassionate and funny. The receptionist greeted us with a great smile and wonderful attitude. I highly recommend this urgicare to everyone!

This office is extremely clean and everyone who works there is super kind and helpful. I couldn't give 5 stars because everytime I come in, the wait time with little patients in the waiting room is very frustrating. If they had a more reasonable waiting time, easily 5 stars. I've gone here several times and everytime I'm waiting 40+ minutes and it's never really crowded when I come in and I always schedule appointments. That's my only complaint.

I walked in because I had been diagnosed with COVID a few days ago. Receptionist had me registered and ready to go and I was called in within 10 minutes of being there. My experience was great. The medical team checked all my vitals and listened to my health concerns. I felt more comfortable leaving the place now that I knew that I was going to get a couple of meds to help me through this virus. I experienced kind service from their team and I would definitely recommend this place.

Not a fan of the front desk receptionist. I been going there for years & she asked me "how I heard about them ", lol. If she knew what she was doing, she would've seen I been there since they opened !! Danielle was very sweet & professional..The Dr, or Dr Assistant did not introduce herself to me ! The Receptionist asked me for a copay when I have 2 insurances. She also was not at her desk to help me!!