Essen Health Care: 1990 McGraw Avenue

The doctor I am currently seeing is fine. However, I am not impressed with the front office staff. They do not keep notes and they are aggressive with their phone calls and will sometimes call back to back but it's a different rep - which is how I know they're not leaving or taking notes about how often a patient is contacted. If I let a representative know that when I am ready to schedule an appointment for a specific, non-emergency procedure, I will - your job is not to call me, repeatedly, to try and get me to lock in an appointment for said procedure and try and educate me on why it's needed. I'm an adult, not a child. Maybe take a second to think there is a reason I am waiting which is solely my business and I have informed my DOCTOR what that reason is and she's the only one who needs to know. I was informed the office called my home, was informed I was out at the time and then proceeded to call back within five minutes asking to speak to me again and, surprise, I still was not home. The front office staff needs to keep better records of patient contact. Period. I have also asked about co-pays because I know I have them and I have been advised that they dint see I have any, however the app will update if that changes. Not very reassuring since I have always had co-pays. So I expect at some point I will receive a bill and then phone calls asking when I can pay them

The staff were absolutely horrible. The man behind the desk was disrespectful and clearly did not want to help. He instructed me to enter my information on a keypad, but both keypads were occupied, and the two patients using them were visibly frustrated. I asked one of the women if she was okay, and she told me she had been standing there for over an hour trying to complete the information on the keypad. She also stated that the man behind the desk told her he did not speak Spanish and could not help her--despite the fact that other staff members there spoke Spanish. It wasn't until I spoke up that both patients finally received assistance and were finished within five minutes. They both thanked me. Throughout this, the man behind the desk continued to be disrespectful, and another woman working beside him told me not to interfere even though I could not proceed with my own check-in until they were done. This experience was extremely unprofessional and frustrating. I would not recommend this urgent care. They do not deserve patients' trust or business, as they showed no concern or care for those seeking help.

Staff unfriendly. Front desk did not let me see Doctor unless doctor name is on card and not the first time here. Because they made me switch doctors that same day by calling I couldn't see the doctor in time.

Im a US ARMY disable combat veteran. All 5 stars to every secretary, NP, PA, MD in this place. Unlike other urgent care places, where professionalism, respect, duty are just words in a lost dictionary, This specific location stands by every word. Amazing welcome, speed in processing, and very cordial. Even without insurance, they will give you the care you need, at a very reasonable price. Thank you and have a blessed day.

There is no point coming here, the people at the front are nice but the doctor herself is very very rude and invalidates what you feel. I came in last week because i had a fever and the doctor didn't believe me because i did not document my temperature. the doctor assisted for only 3 minutes and referred to my fever with quotation marks as if i was lying. I also har complained about my throat hurting and she said my throat was fine. It's been a week and I now have strep throat. Such a terrible experience, I will not be coming here again.