American Heart Center PC

Another case of great doctors, awful staff. Called on a Thursday at their request to schedule a procedure, was told their scheduler is out, call back tomorrow (Friday). Called back Friday, told their scheduler is out, call back Monday. Called back Monday, told scheduler is not in. Asked for her voicemail, they had to rummage around to figure how. Got a generic "leave a message", and I left a message hopefully for their scheduler. Should I still have confidence in a practice that has a staff like this? If you worked for a corporation and treated callers like this, would you still have a job?

Worst run practice I have ever experienced. Was scheduled for a vein procedure. They had several months to obtain authorization from my insurance. Didn't bother to do so. Supposed to call me a week before procedure (a Friday) for final instructions and also send script to my pharmacy. They don't call, so I call on Monday. Person I speak to has no idea about anything and has to speak to someone else. Eventually comes back to say that they are still working on authorization. That was a lie. They actually didn't attempt to get authorization until I called as evidenced by a letter from my insurance company saying that they got the request (that day) but it was incomplete and that they couldn't make decision until doctor's office supplied information. Followed by another letter a week later saying since they never received information, the were denying. Office never followed up with me except for scheduling person asking me to confirm my appointment. If I had gone in , I would have been responsible for the entire procedure under self pay (of course they didn't bother to say that but I knew they had not gotten authorization). That's all on top of general mismanagement of appt scheduling. 1 to 2 hour waits for a scheduled appointment are common. Will never use them again.

1:45PM appointment, still waiting after signing in. 3:30PM now. This happened a few years ago and I walked out. Very bad for my blood pressure reading. 10/14/24 Here again 12/9/24, waiting over 1 hour. Got here at 12:18 For a 12:30 appointment. Now it is 1:33PM. At PM, the receptionist said I have to wait and that Dr. Abuud was in fact in. Still waiting at 1:37. I am pissed off.

The doctors are very thorough, can always get an appointment within a very reasonable timeframe. My first experience was through the ER and Dr Zagha, without hesitation found a 95% clogged artery. At that point, he was my new doctor

This is the worst office I've ever been too They are always so behind and you sit and wait an hour for your appointment every visit it's ridiculous. Definitely find another office that's why they have a 2.8 rating they are horrible Im sitting here now over 45 minutes What a disgrace very poorly ran office I get in the emergency room faster