Patient
I've been a patient of Dr. Hsieh since I had a stent placed in 2022. But today all things changed. It started with August 26th appointment which had to be canceled due to flooding within the office. I was rescheduled for today. It was originally for 12. They had called asking me if I could make a 8.40 AM appointment. I live 50 min away and said I would accommodate the appointment. This normally takes me 45 to 50 min to drive. I left about 20 after 7 thinking I would have plenty of time. However heavy traffic on 287 avoided me and I had to take back roads. My 8.40 appointment I'm running late called the office and told them I was running a bit late from traffic I was 5 min away. This was followed by a 5 min hold in which they told me thank you for calling but we will need to reschedule the appointment. I said don't do anything of the such I'm here and I'm coming in the office now. I entered the office at 8.58 AM in which 2 other patients waiting. I was again told there was no way I could be seen and would have to reschedule due to his tight scheduling. That this was the doctors decision in doing so. The doctor had told the head supervisor receptionist to reschedule me. I was Irate after doing everything to accommodate this appointment (NOTHING) was done for me in return. I was in turn told by their receptionist she (GETS IT).If this was the case you would have said. Thank you for your calling us sit down relax we may be a while in fact a long while but we (GOT YOU) Nothing of the such was said. Instead I was sent home like a tardy school boy. My blood pressure and stress level at 10. The day was early but 2 1/2 hours wasted of my time that I made sure to accommodate. In this I enjoyed Dr Hsieh as my doctor and he was a very good one. The staff and this rule or decision to reschedule me was absolutely UNACCEPTABLE. I could see this happening to any patient as well at this time (Not just myself). I'm not here to bash but to advise you that I'm no longer as of today his patient. I could see someone in much worse health than myself have this same issue. So for this I say think twice about scheduling your appointment and your health to this clinic and Doctors.