Gagnon Cardiovascular Institute

I had an absolutely excellent experience with Dr. Mahoney and his team at Gagnon. From check-in, to pre-op, to post-op, to Gagnon A, and to food and beverage ... the facility (including the patient room), provider, and staff were outstanding overall. We are so grateful. It was a pleasure and I would highly recommend Dr. Mahoney and his team and Gagnon. Feedback Notwithstanding a very strong overall review, I have the following feedback. Pre-procedure instructions - given the prevalence of GLP1s and considering it can be a gating factor for scheduling and clearance, I suggest the team consider updating the pre-procedure instructions accordingly. Patient cost estimate - I have had four procedures at MMC/OMC over the last year, and I needed to chase down the patient cost estimate every time (which might require several calls). I suggest that a preliminary estimate be provided automatically after scheduling. Check-in - the representative described the co-pay and deductible as a required pre-pay. I don't think that is legally accurate, and as a practical matter, some patients prefer to see the evidence of benefits statement before paying. Mahoney - Dr. Mahoney did not personally visit me after the procedure or before discharge. In addition, the notes were of limited communicative value (I think they are more-so written for risk management purposes). Rothstein - his bedside manner falls short. PAs - Kerry was amazing, exceptionally good, with some of the best bedside manner I have ever seen anywhere. Keri was very good as well. Alexa was very good, but could be less rushed, receive questions better, and could have better bedside manner. Pre-Op - Colleen was a very strong professional, as well as friendly and kind. Post-Op - Amanda was awesome. She seems newer to the team, I think, but has very high potential. She is thorough as well as caring and kind. Just my opinions here.

I don't know why people don't give this hospital five stars. It is amazing center with some of the best doctors and nurses in the country. They literally saved my wife's life after an early morning heart attack. Thank you and your staff for their professionalism, expertise and passionate care. This is why you're one of the top hospitals in the country.

I recently had a major open heart bypass operation done at the Morristown Medical Center Gagnon facilility. It was outstanding in every way imaginable. My physician team of Dr John Brown (surgeon), Dr Savgi, and Dr Bachman saved my life as i had no prior symptoms. They were all amazing! All the nurses were tremendous and caring and especially Sylvia and Lisa in Gagnon 5 and Alicia in Gagnon 4. All of the assistants, techs etc were knowladgable and caring. The rooms were great and even the food was ok for a hospital. I cant say enough about it all. Thank you all!!!!

I have to say I was pleasantly surprised with the experience I had this time at Morristown Medical Center. My last visit was due to back surgery at a surgical center that had some complications so I was transferred to the emergency room where I experienced some disturbing treatment that got better as time went on but still was not up to the standards I would expect of MMC for my seven day stay. This time, the cardiac procedure I had done at the Cagnon Cardiovascular Institute by my cardiologist Dr. Tilati, was completed without any issues and the entire experience from check-in until check-out was excellent. All of the associates, technicians, nurses and doctors my wife and I encountered were professional, friendly and courteous. One Cardiac Access Tech in particular made this experience easier for me. I was nervous about the procedure but my interaction with Catherine A. throughout the day made my experience more tolerable. When I was ready to leave she was my taxi (Wheelchair) driver down to the exit where my wife was waiting in her car. Catherine, along with all the staff members I encountered, made this experience way better than my previous experience two years ago. Now I can say MMC lives up to it's reputation as an A+ rated hospital. Thank you to the entire staff for their care.

Listen I never experienced the rudeness that others are sharing. Those 1 star reviews should not dissuade you from coming here. Regardless this place is pretty awesome. The doctors, nurses and staff are professional and caring. They literally saved my mother's life. I pray that you never need to come to the Gagnon facility but if you do ( Cardiac Issues) know that you are lucky and blessed to be surrounded by the best team possible!