Merwin Richard, MD

Their website says they open at 8:00 AM. Not so. They open at 9:00 AM. Waited until 9:30 to get some bloodwork done. The girl still hadn't gotten in when I left. Difficult getting to talk to someone on the phone. Dr Patel is excellent. Very caring, very knowledgeable..

I have never seen such disgusting behavior from a supposed doctors office. I am a pharmacist that is trying to deal with my patient who does not know which blood pressure medication to take because this office prescribed him 3 different medications all in the same class that cannot be taken together. I have called this office at least 7 times since yesterday morning and am currently waiting on hold and it has been exactly 1 hour and 20 minutes and counting. This is such a sorry excuse for a medical professional and I will absolutely be reporting you to the board.

A horrible staff barely answer. The phone and when they do its with an,attitude Dr. Richard's office is.the most tacky office. I have ever been to in Jersey City. Throw the whole staff away and,rehire people with class and common sense. The doctors are pretty decent though but they let the staff run them.

I called the office in Jersey City 35 times no one answered the phone..I called union city office 13 times I got music put on hold or 13 times.. I called West New York I got transferred to the voicemail... I called North Bergen I got an answer from Ms. Gabriella who did her best to try to assist me...I thank her and I appreciate her.I decided to go to Jersey City and pick up my records because I will no longer go to that office nor would I ever see Dr. richard again I will choose another doctor that has staff what class, The manager of the office is just as bad she didn't even acknowledge nor did she even care what was going on so I will take my business somewhere else add to a Doctor Who really cares about his patients... this ain't only the first time...I stopped going there in the past for that reason .. but I see nothing has ever changed so I will pick up all my records and they will never have to worry about me in that office again.. I will keep posting every single day and given a one star every single day for that poor service at 550 Newark Ave. in Jersey City the service is horrible.. dr. Richard your staff really has to go the service is very poor that whole front desk and Cindy ignores all the calls because she eats at the front desk...

The worst staff I have ever seen in any medical office I have been too... They don't even listen when you tell them your problem is. They know what is right like you don't know your body...